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This role is in-office Monday through Friday.
HOW WE TAKE CARE OF YOU:
For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
Potential Annual Bonus Opportunity.
50% discount at restaurants and retail locations.
Career advancement opportunities as we are growing!
For more benefit related information please click HERE. (https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy\Bahama\Benefits\Final\WA.pdf)
Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site
https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy\Bahama\Benefits\Final\WA.pdf
SET THE COURSE
This role supports the delivery, stability, and continuous improvement of marketing technology and customer data capabilities across the enterprise. The Functional Analyst - MarTech plays a key role in ensuring that customer data flows, system integrations, and digital experiences function seamlessly across CRM, Adobe Experience Platform (AEP), and connected enterprise systems.
The position partners with IT, Digital, Marketing, and business stakeholders to enable a consistent and high-quality customer journey across retail and digital touchpoints. This includes supporting testing, data validation, integration monitoring, and cross-system issue resolution to ensure reliable and accurate customer experiences.
This role sits at the intersection of business, data, and technology, ensuring that marketing technology solutions are implemented effectively, operate reliably, and deliver value to both the customer and the business.
BE THE ISLAND GUIDE
Working in close partnership with business stakeholders, IT, and project teams, the Functional Analyst - MarTech will:
MarTech & Customer Data Expertise
Develop strong knowledge of Adobe Experience Cloud (AEM, Analytics, Target, AEP) and CRM/customer data platforms
Understand end-to-end customer journeys across retail, eCommerce, and marketing channels
Support personalization, segmentation, and customer engagement initiatives
Enterprise System Monitoring & Integration Oversight
Monitor and interact with enterprise systems spanning eCommerce, POS, OMS, marketing platforms, and data systems
Ensure visibility into customer data flows across CRM, AEP, and connected systems
Identify and troubleshoot integration failures, data discrepancies, and system issues
Coordinate cross-team resolution of issues impacting customer experience
Validate end-to-end system behavior across integrated processes
Testing & Release Support
Participate in testing and release activities across marketing technology and enterprise platforms
Support QA, integration testing, and User Acceptance Testing (UAT)
Execute end-to-end testing across multiple systems
Develop and maintain test plans, test cases, and regression strategies
Validate accurate movement of customer data across systems
Data Analysis & Validation
Perform data validation to ensure accuracy and completeness of customer data
Monitor integration pipelines and data flows
Analyze discrepancies in customer and transaction data
Partner with engineering teams to resolve data and integration issues
Functional Analysis & Requirements
Act as a functional expert for supported systems
Gather and document business and functional requirements
Develop process flows, system interactions, and data flow documentation
Create functional specifications aligned to business needs
Support, Operations & Continuous Improvement
Provide Level 2 support for marketing technology and enterprise systems
Support transition of solutions into production and operations
Identify opportunities to improve system performance and data quality
Contribute to ongoing enhancements and continuous improvement initiatives
ESSENTIALS FOR LIFE IN PARADISE
Bachelor's degree in Information Systems, Business, or equivalent experience
4-5 years of experience with enterprise systems or marketing technology platforms
Experience with Adobe Experience Cloud or similar platforms preferred
Experience with system integrations and data flows
Experience supporting QA/UAT and testing activities
Multiple factors will vary the applicable rate of pay for this role, including an individual's experience, knowledge, and skillset, as well as work location and available budget.
Pay Range: $83,000 - $110,000 per year
Mahalo (thank you) for your interest in Tommy Bahama!
T ommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at recruiter@tommybahama.com.
Tommy Bahama participates in E-Verify. Details in English and Spanish (http://www.tommybahama.com/content/dam/tommy/Career%20pages/EverifyPosterEnglish.pdf) . Right to Work Statement in English (http://www.tommybahama.com/content/dam/tommy/Career%20pages/WebBPPOSTERRtoWEnglishversion.pdf) and Spanish (http://www.tommybahama.com/content/dam/tommy/Career%20pages/WebBPPOSTERRtoWSpanishversion.pdf) .
Aloha!
At Tommy Bahama, paradise is our business. Focused on exceptional guest service, upscale products and delicious food and drinks, our tropically inspired lifestyle inspires the world to relax. Maintaining our unique point of view requires a diverse team that includes apparel designers, eCommerce and technology experts, manufacturing and operations, and, of course, retail and hospitality professionals. There are countless opportunities to contribute to our continued success - if you'd like to help us "Live the Island Life," we'd like to hear from you.
Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at recruiter@tommybahama.com.
