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University Registrar

Eastern Michigan University • Ypsilanti, MI • 9h ago

Title: University Registrar

Employee Classification: AP - Administrative Professional

Pay Grade: AP 9

Division: Enrollment Management

Subdivision: VP Enrollment Management

Department: Enrollment Management

Campus Location: Main Campus

General Summary

Reporting to the Vice President for Enrollment Management, the Registrar serves as a strategic leader in advancing the institution's enrollment management vision and student success priorities. As the institutional steward of academic records, the Registrar builds and leads a modern, student-centered operation that supports recruitment, retention, persistence, and degree completion through data-informed decision-making, process innovation, and cross-functional collaboration. The role is responsible for ensuring compliant, efficient, and technology-enabled registrar services while fostering a culture of accountability, continuous improvement, service excellence, and organizational change management across the student lifecycle.

Principal Duties and Responsibilities

Provide strategic leadership and oversight for all registrar operations, including registration, records management, grading, transcripts, transfer credit evaluation, degree audit, graduation certification, scheduling, and academic policy administration.

Envision and sets service standards, operational goals, and performance expectations that support student success and institutional priorities.

Lead, supervise, and develop registrar staff while promoting accountability, responsiveness, professionalism, and high-quality customer service.

Oversee the academic schedule and catalog in collaboration with academic leadership and campus partners.

Ensure compliance with FERPA, NCAA regulations, accreditation standards, and university policies related to student records and academic operations.

Serve as the functional leader for registrar-related technologies and student information systems, including efforts related to automation, process improvement, and modernization.

Partner with academic departments, advising, admissions, financial aid, and other support offices to improve operational efficiency and reduce barriers to student recruitment, admissions, progression, and degree completion.

Oversee the evaluation and articulation of transfer credit. Ensure transfer credit processes are innovative, timely, transparent, student-centered, and supportive of degree completion goals.

Produce and analyze enrollment, registration, graduation, and student progression data to support institutional decision-making in partnership with the Enrollment Management and Institutional Data teams.

Maintain collaborative relationships with faculty, deans, administrators, athletics and external organizations to support university initiatives and operational effectiveness.

Manage departmental resources, budgets, reporting, and related administrative functions.

Ensure data accuracy, reporting integrity, and compliance with internal and external reporting requirements.

Stay informed on emerging trends, technologies, and regulatory changes impacting registrar operations and higher education.

Create a culture of accountability, professional growth, and innovation by mentoring staff, supporting training opportunities, and empowering team members to take ownership of operational excellence and student service.

Minimum Qualifications:

Knowledge and skills in program planning, administration, budgeting, and operational leadership, typically acquired through completion of a Master's degree in Higher Education Administration, Business Administration, or a related field.

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