Technical Product Analyst

System One • Vienna, VA • 18h ago

Job Title: Technical Product Analyst

Type: Contract

Work Model: Remote - offsite

Responsibilities

Maintain and enhance ServiceNow platform knowledge, including strong proficiency in CMDB tables and relationships among various CIs

Perform data ingestion and data integration to support service management processes

Apply ServiceNow CSDM knowledge/experience, focusing on Business Applications, Service Instances, Technology Management Services/Offerings, and Business Capabilities, establishing relationships among various CIs

Ensure IT data is structured according to CSDM standards

Manage CMDB data within ServiceNow, including CI lifecycle management, change management, and enforcement of policies

Develop health dashboards and identify stale or orphaned data in the CMDB

Support governance and compliance activities by collaborating with CI owners and auditors

Requirements

Experience with ServiceNow platform, especially CMDB and CSDM knowledge

Strong data ingestion and integration skills

Understanding of CI lifecycle management, change management, and policies enforcement

Experience with data governance, data quality, and establishing health dashboards in ServiceNow

Prior experience supporting governance and compliance activities

Excellent communication and collaboration skills

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

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