Communications Center Specialist

Maine Turnpike Authority • Portland, ME • 8h ago

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1362323

MAINE TURNPIKE AUTHORITY

Job Description

Job Title: Communications Center Specialist

Department: Public Safety & Special Services

Reports To: Communications Center Supervisor

FLSA Status: Non-Exempt, Maintenance & Operations Unit

Summary

This position is responsible for the rapid and efficient use of radio, telecommunications, Intelligent

Transportation Systems equipment, and computers at the Maine Turnpike Authority Traffic Management

Center. This position provides emergency and non-emergency communications services for police, fire and

emergency medical personnel, Maine Turnpike Authority Employees, and the public. This work involves

control of communications (including various ITS) and recording information into a computer aided dispatch

system and a variety of databases, maintaining files, and ensuring the readiness of all advisory equipment

utilized by the Maine Turnpike Authority. Employees work within established methods of procedures, but

they must use good judgment and considerable discretion in emergency situations.

This position may also require work on various other activities as may be required by the Communications

Center Supervisor, the Traffic Management Center Manager and the Director of Highway Safety.

Essential Duties and Responsibilities

The duties listed cover the principle duties of the position and are not all-inclusive.

Makes complete, timely and accurate entries of all events and incidents into the IMC Computer Aided

Dispatch System

Compiles and interprets data related to the Traffic Management Center, such as crash data, emergency

services data, courtesy patrol data, etc.

Operates all electronic message board systems

Operates all highway advisory radio equipment

Operates web-based traffic advisory pages

Operates all telecommunications equipment in the Communications Center

Operates all computer equipment in the Communications Center

Dispatches personnel and equipment to handle all emergency and non-emergency events; including,

but not limited to crashes, road hazards and weather events, etc.

Receives alarms and messages by radio, in writing, over the telephone and orally, and transmits

necessary information and orders by the radio or telephone to proper persons or units. Obtains

verification that the information was received and orders are being followed.

Ability to maintain confidentiality is essential as an employee in this position will be dealing with police

information, etc.

All other duties as required.

Required Knowledge, Skills and Abilities

Must possess strong interpersonal and communicative abilities, both oral and written, in order to establish

and maintain collaborative working relationships.

Must successfully pass a criminal history and background investigation.

Ability to effectively interact on a daily basis with the general public, Maine State Police, emergency

services, wrecker companies, MTA staff and MTA management in stressful situations

Ability to speak clearly, and accurately repeat and relay complete information.

Ability to work independently on a regular basis.

Ability to apply basic mathematical concepts

Ability to read, understand, analyze and interpret various logs, crash data and messages to determine

pertinent information.

Ability to understand and follow written and oral instructions.

Ability to prioritize and handle multiple tasks at one time.

Education and/or Experience

Must possess a high school diploma or equivalent. Must have a working knowledge of the operation of a

computer terminal and considerable knowledge of word processing and spreadsheet programs, preferably

Microsoft Word and Excel. Experience working within a publicsafety dispatch center, traffic management

center or with a computer aided dispatch system is required. Accurate keyboarding skills and a typing speed

of a minimum of 30 words per minute is required.

Physical Demands

This position requires the employee to rotate and be available on all shifts, 24 hours a day, 365 days per

year. This position may require the employee to work extended hours in emergency situations. The working

environment for this position is high-pressured and fast-paced.

While performing the duties of this job, the employee is required to sit for prolonged periods of time. Given

the scope and nature of the position, the incumbent must possess strong listening abilities and very good

communication skills. The employee is occasionally required to stand, walk, and frequently use hands to

operate the keyboard of a personal computer and other office equipment. The employee must occasionally

lift and/or move up to twenty-five (25) pounds.

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