Call Center Rep, Guest Service Call Ctr (Lake Buena Vista FL) FT Bench

The Walt Disney Company • Orlando, FL • 9h ago

Do you have a passion for sharing excellent Guest Service?

Join the Guest Services Call Center Team as a Full Time Call Center Representative!

Call Center Representatives provide outstanding Guest Service to a wide complement of Guests including onsite visitors. We answer general questions regarding a vast variety of topics and provide Walt Disney World Resort Hotels support. This Full-Time position requires full availability and is located inside a high-volume call center with a 24/7 operation.

The starting pay rate for this position is $19.00/hour.

Responsibilities :

Coordinate outstanding Guest Service and Solutions while using good judgment and decision making

Demonstrate curiosity & interest in Disney Products

Navigate between multiple computer applications

Answer emergency calls and respond appropriately

Meet required departmental metric expectations and efficiency goals

Answer questions, provide directions, and share comprehensive information about The Walt Disney World Resort and surrounding areas

Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service

Complete all required Company training and compliance courses assigned

Meet Walt Disney World Transfer Guidelines

Basic Qualifications :

Proficiency with a Microsoft Windows environment and comfortable working on dual monitors

Flexible work schedule, including weekends holidays and overnight shifts

Three weeks of Full availability during Training

Written and verbal communications skills

Maintain confidentiality with critical information

Flexibility and partnership while being able to adapt to the fluctuating needs of our operation

Capacity to handle conflict resolution and make decisions quickly

Preferred Qualifications:

Experience in customer service or contact center environment

Knowledge of Walt Disney World products and services

Understanding of Disney Cast Life and My Disney Experience

Bilingual

Additional Information :

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

The starting pay rate for this Role in Florida is $19.00 per hour

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Job ID: 1363160BR

Location: Orlando,Florida

Job Posting Company: "Walt Disney World Resort"

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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