Summary Deliver secure and high availability infrastructure solutions supporting VA's mission. Serve as an operational service provider of foundational compute, storage, physical database, and client management components. Implement and sustain technical, management, and operational security controls and supporting processes to protect mission critical networks, systems, and applications throughout the VA enterprise. Apply today! Responsibilities Develops, modifies or provides input into division project plans that meet organizational objectives. Identifies measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program, ensuring alignment with agency or enterprise priorities. Ensures projects are properly coordinated and integrated into current and future programs to meet objectives monitoring project activities throughout the project's lifecycle. Oversees and directs the enterprise's IT portfolios and architects, ensures program alignment, engineers, and monitors performance in support of VA's digital transformation efforts. Serves as the technical authority in the analysis and development of directives for administrative operations as related to the fostering and assuring the efficient operation of the office through proactive management and effective problem resolution. Oversees and directs the enterprise's IT portfolios and architects, ensures program alignment, engineers, and monitors performance in support of VA's digital transformation efforts. Analyzes and interprets discussions and briefs the Executive Director on the opinions and trends which the incumbent can identify. NICE Code: 801 - Program Manager. Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program, ensuring alignment with agency or enterprise priorities. Promotion Potential: The position is at Full Performance Level Work Schedule: Monday - Friday 8am - 4:30pm Compressed/Flexible: Upon supervisor discretion Telework: This position may be authorized for ADHOC telework Virtual: This is not a virtual position Position Description/PD#: Supervisory IT Specialist (Policy and Planning)/PD192770 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/23/2026. Applicants must have IT-related experience demonstrating each of the four competencies listed below at a proficiency level equivalent to the next lower grade level in federal service. You must meet both the Basic Requirement and the Specialized Experience to qualify for this series as described below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: leading teams that deliver and maintain large scale enterprise IT infrastructure, managing hybrid on premises and cloud environments, and ensuring availability, performance, capacity, and security across complex systems. Directing incident and change management programs, overseeing major incident resolution, and guiding governance through a Change Advisory Board. Additional responsibilities include managing multi million dollar IT budgets and overseeing customer onboarding processes, including establishing non-binding and legal requirements while negotiating formal agreements such as Service Level Agreement (SLAs), Memorandum of Understandings (MOUs), and Interconnection Security Agreements (ISAs). AND Selective Placement Factor: In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: Experience managing a hybrid IT environment across on premises data centers and cloud platforms, while leading enterprise incident and change management processes, supervising IT infrastructure teams, managing budgets, and overseeing the onboarding of new infrastructure customers. Evidence of the Selective Placement Factor must be reflected in your resume. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This is not a remote position. OI&T has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site. Albany, NY Anaheim, CA Atlanta, GA Aurora, CO Austin, TX Cleveland, OH Davidson, TN Denver, CO Detroit, MI Eatontown, NJ Hines, IL Houston, TX Long Beach, CA Los Angeles, CA Murfreesboro, TN Nashville, TN Orlando, FL Philadelphia, PA Pittsburgh, PA Salt Lake City, UT San Antonio, TX Shepherdstown, WV Tampa, FL Washington, DC Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
