Description
At eero, we pride ourselves on dedication to customers. We are growing eero's B2B partnerships - bringing our networking solutions to strategic accounts at scale - and we need a Senior Partner Success Manager to help us define and scale how we serve these customers.
In this role, you'll be a founding member of a team that is charting new territory for eero's B2B partnerships. You'll manage the full partner lifecycle for strategic accounts - from initial onboarding through ongoing optimization - while simultaneously helping us build the frameworks, processes, and playbooks that will scale our partner success function as the business grows. Along the way, you'll review partner requests, ensure eero teams are aligned on requirements, and coordinate cross-functional efforts to meet external commitments. Once new partners have completed their initial deployment, you'll continue partnering with them exploring expansion opportunities, offering support and insights to ensure they're making the most of their eero experience. This is a highly hands-on role: you'll work directly with B2B customers in the field, roll up your sleeves to solve complex deployment challenges, gather voice-of-customer insights, and drive measurable outcomes.
You'll thrive here if you're energized by ambiguity, comfortable building the plane while flying it, and excited to shape something new rather than maintain the status quo.
Key job responsibilities
Partner Development & Strategic Account Management: Own all facets of the partner success process for large, complex strategic accounts within new business initiatives. Acquire deep knowledge of customers' vision, products, and objectives. Manage deal registration, partner onboarding certification, and joint business planning to accelerate pipeline and deployment velocity. Anticipate partner needs and resolve pain points before they escalate. Identify and execute on revenue-maximizing opportunities for both the partner and eero.
Strategic Guidance: Earn partners' trust and influence their customer-facing technology strategy. Help partners optimize their eero programs to deliver exceptional customer experiences.
Build & Scale New Initiatives: Help define and operationalize new partner engagement models. Craft scalable workflows, onboarding processes, and success frameworks. Balance customer needs with competing business priorities. Identify opportunities to "invent and simplify" and automate repetitive work, including with AI tools. Support partner readiness across international geographies.
Hands-On Customer Engagement: Be in the field with B2B customers - conducting on-site visits, supporting deployments, leading product demonstrations, and coordinating product training for new and existing partners. Serve as the primary point of contact for strategic accounts, translating technical requirements into actionable plans.
Cross-Functional Coordination: Collaborate closely with Sales, Product, Engineering, Customer Support, and Manufacturing to advance partner initiatives. Facilitate cross-functional meetings to resolve partner escalations, align on requirements, and drive external commitments to completion.
Quantitative Analysis & Demand Planning: Create and utilize reporting and analytics, data modeling, and business case analysis to identify opportunities for partners and ensure their objectives are achieved through quantitative insights. Analyze partner purchasing behavior and demand signals to develop accurate internal forecasts. Collaborate with supply chain, procurement, and finance teams to ensure appropriate inventory lead times, hardware availability, and order fulfillment for partner deployments across multiple geographies.
A day in the life
As a Senior Partner Success Manager on the Strategic Accounts team within eero, no two days look the same - and that's by design. You might start the morning reviewing deployment data for a strategic account, then hop on a call to troubleshoot an onboarding challenge with a new B2B partner. By midday, you're collaborating with Product and Engineering on a feature request that emerged from customer feedback. In the afternoon, you may be preparing a business case for a new partnership model or traveling to a customer site to support a critical deployment milestone. Throughout it all, you're balancing proactive outreach with creative problem-solving, building relationships with partners, and contributing to the foundational processes that will define how eero serves strategic B2B customers for years to come.
About the team
This role sits within the Operations team at eero and is part of a newly formed initiative focused on growing eero's B2B partnerships with strategic accounts across new customer segments. We are a small, high-impact team that operates with a startup mentality inside a world-class organization. We value ownership, bias for action, and customer obsession with the highest standards. If you're passionate about building something from scratch, partnering deeply with B2B customers, and driving measurable business outcomes in a fast-paced, ambiguous environment - you'll thrive here.
Basic Qualifications
Bachelor's degree
Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
Experience managing executive customer relationships and key business stakeholders
Experience interpreting data and making business recommendations
Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
Travel up to 30% of the time
Experience with business development, partnership management, or sourcing new business
Comfort with ambiguity and a proven ability to deliver results in undefined or rapidly evolving environments
Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps
Preferred Qualifications
Experience using sales CRM tools such as Salesforce
Experience operating in early-stage or high-growth environments where processes are being built from the ground up
Experience working with channel partners (MSPs, ISPs, VARs, or distributors)
Familiarity with networking, WiFi, or infrastructure technology
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, CA, San Francisco - 162,700.00 - 220,200.00 USD annually
