Customer Service Representative

Robert Half • Houston, TX • 19h ago

Description We are looking for a Customer Service Representative to join a growing healthcare-focused organization in Houston, Texas on a contract basis with the potential for a permanent role. This position supports physicians and cancer care facilities by coordinating kit shipments, responding to customer inquiries, and helping ensure orders are handled accurately and efficiently. The ideal candidate brings strong communication skills, sound judgment, and a highly organized approach to managing day-to-day service requests in a fast-paced environment.

Responsibilities:

Respond to inbound customer calls and messages from physician offices and care centers with professionalism and urgency.

Process orders accurately and maintain detailed records to support timely shipment of diagnostic testing kits.

Coordinate shipping activities and follow up on deliveries to help ensure materials arrive where they are needed.

Communicate with internal team members through collaboration tools to keep service requests organized and moving forward.

Handle outbound follow-up calls to confirm order details, provide updates, and resolve service-related questions.

Monitor customer issues from initial contact through resolution, using critical thinking to address concerns effectively.

Maintain organized customer and order information in company systems and spreadsheets for tracking and reporting purposes.

Provide support to a small service team by helping manage daily coverage needs and maintaining consistent responsiveness. Requirements - Previous experience in customer service, call center support, or a related client-facing role.

Ability to manage inbound and outbound calls while delivering a detail-focused customer experience.

Experience with order entry and administrative tracking in a fast-paced environment.

Strong organizational skills with the ability to coordinate logistics and handle multiple priorities at once.

Proficiency with Microsoft Excel and Microsoft Teams.

Familiarity with CRM platforms such as HubSpot is helpful, but not required.

Strong problem-solving skills and attention to detail.

Excellent verbal and written communication skills. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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