Support Center - Irving
As the Supply Chain Planning and Optimization Manager you will lead the development, planning and optimization of Supply Chain inbound operational processes to drive efficiency, consistency, and effectiveness across the Distribution Center Network. This role is responsible for all centralized workload planning, strategic operational planning, and KPI reporting as it pertains to DC Inbound Processes to ensure the Distribution Centers have the plans, resources, and operational guidance needed to deliver operational excellence.
This role will execute all Distribution Center communications and partner closely with cross-functional teams to ensure alignment, clarity, and consistency across operational priorities and initiatives. Acting as a strategic liaison between Distribution Centers and the Support Center, this role synchronizes operations to eliminate silos, mitigate risks, and streamline cross-functional communication.
Ultimately this role is accountable for creation of strategic Distribution Center plans to accommodate volume, building setup, staffing, and special projects as it pertains to planning and execution of all inbound processes. Optimized deliverables will allow Distribution Centers to minimize distractions and dedicate full focus to achieving peak operational outbound performance.
Major Activities:
Lead DC Inbound Workload Planning & Operational Coordination :
Create and coordinate a strategic plan inclusive of inbound volume, building setup, staffing, and special project execution
Partner with Merchandising, Inventory, Supply Chain Strategy, and Transportation teams to align on inbound volume, operational priorities, and execution timelines
Develop, maintain, and manage inbound operational planning tools and templates used to communicate volume forecasts, seasonal surges, and major operational initiatives to DC teams
Participate in cross-functional planning meetings to ensure inbound operational workload, inventory flow, and capacity plans remain balanced and executable across the network
Support planning and execution of major operational initiatives, peak season, and large scale go-gets to ensure accurate labor forecasting and operational readiness for outbound functions across all Distribution Centers
Distribution Center Communications:
Provide clear and concise communication to Distribution Center leadership to ensure strategic, accurate, and consistent messaging across the network
Lead key operational meetings and field leadership forums to facilitate alignment and communication between DC leadership and the Support Center
Coaching and Development:
Act as a peer mentor to the Distribution Center leadership teams
Coach Distribution Center inbound teams on best practices, ensuring a strong bench for all Inbound Operations
Other duties as assigned
Minimum Education:
Bachelor's degree or equivalent experience
Minimum Special Certifications or Technical Skills:
5+ years Supply Chain, Distribution Center Operations, or Logistics experience
Experience participating in cross-functional teams and driving operational improvements across complex environments
Project management experience participating in large-scale operational programs and initiatives
Preferred Knowledge/Skills/Abilities:
Strong knowledge of Warehouse Management Software, specifically Blue Yonder and Red Prairie
Strong knowledge of Engineered Labor Standards
Excellent verbal and written communication skills
Demonstrated ability to lead through change and adapt to evolving business needs
Strong organizational, time management, and prioritization skills with the ability to manage multiple initiatives simultaneously
Preferred Education:
Bachelor's Degree in Business Administration, Supply Chain Management, Industrial Engineering, or other related field
Preferred Type of Experience the Job Requires:
10 years of DC / DC Network experience in leadership roles
Advanced knowledge of Distribution Center planning
Demonstrated ability to drive measurable business results
Physical Requirements:
Standing and walking
Site visits require the ability to stand and walk through the DC operational environment
Travel:
Overnight travel / visits to DC locations up to 50% of the time
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance (https://careers.michaels.com/us/en/benefits) page. For additional information regarding benefits, visit MIKBenefits.com
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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