Branch Manager

Air Academy Credit U • Colorado Springs, CO • 22h ago

Ready to lead a team that helps members reach their goals and strengthens the community every day? Air Academy Credit Union is looking for an inspiring and service-driven Branch Manager to lead our Air Force Academy branch. In this role, you'll develop and support a high-performing team, create meaningful member experiences, and help drive the success of both the branch and the organization.

Recognized as a Gazette Best Workplace since 2017, AACU is committed to improving the lives of our members and communities by doing what is right, not what is easy. We strive to exceed expectations by providing custom, caring financial solutions that meet members where they are. With more than $815 million in assets and over 43,000 members, we walk alongside our members on their financial journeys. Their goals are our goals, and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs.

What you'll do:

Establish and implement branch goals, standards, and expectations to support branch profitability and growth.

Maintain appropriate branch cash levels by ordering and shipping cash through the cash management company in a timely manner.

Manage the full spectrum of staff administration, including hiring, writing and administering performance evaluations, and recommending appropriate personnel actions, salary increases, and promotions.

Mentor, motivate, and coach the branch team through individual and group coaching sessions to support team member development, branch productivity, member service, and retention.

Understand, administer, and enforce all applicable credit union and NCUA rules, regulations, and policies.

Maintain thorough knowledge of, and compliance with, Retail Delivery Standards.

Monitor branch equipment, facilities, and delivery systems to ensure efficient operations; coordinate with service providers, troubleshoot issues, and document performance concerns as needed.

Direct training plans and work programs for assigned employees to enhance job performance, product knowledge, process understanding, and professional growth. Recommend formal training opportunities when appropriate.

Research and resolve member and employee concerns, including de-escalating situations and supporting positive outcomes.

What we're looking for:**

We're looking for a leader who can build trust, set clear expectations, develop talent, and create a positive environment where employees feel supported, accountable, and motivated to deliver exceptional service.

Proven leadership ability, with the confidence to guide a team, make sound decisions, and support branch goals.

A people-focused approach, with a passion for mentoring, coaching, and helping employees grow in their roles and careers.

Strong communication skills and the ability to create a collaborative, service-focused team culture.

High school diploma or equivalent required; college degree or prior management experience preferred.

Two to three years of financial industry experience preferred.

Availability to work branch hours as needed, including some Saturdays.

Strong conflict resolution and problem-solving skills, with the ability to coach through challenges and support positive outcomes.

Training:

This position includes two full weeks of training at our corporate location in Colorado Springs, CO, Monday through Friday from 9:00 a.m. to 5:00 p.m., beginning on a date to be determined.

Additional Information:

The pay range represents the low and high end of the base salary range for this position.

GV 1200: $58,300 - $87,500

We love our family-like culture at AACU and the way our team members support one another, our members, andour communities. Full-time employees enjoy a comprehensive benefits package, including paid sick and vacation time, medical, dental, and vision plans, and an outstanding 401K plan. Full-time employees are also eligible for our tuition reimbursement program after 90 days of employment, and we are proud to support continued professional growth. Join our team and be part of an organization where our members' and employees' dreams are our passion.

AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. We conduct pre-employment drug testing, consumer credit history checks, and criminal background checks. AACU uses E-Verify to confirm that new hire documents are valid and fully authorized to work in the U.S. as required by federal law.

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