Job Summary
The Patient Flow Coordinator (PFC) is a highly experienced clinician responsible for proactively identifying and resolving barriers to inpatient progression and discharge. This role partners closely with frontline staff, physician leaders, care management, and executive leadership to optimize daily discharge performance, reduce avoidable delays, and improve hospital-wide throughput. The PFC operates with influence rather than direct responsibility and is empowered through executive sponsorship from hospital leadership. This person must possess strong clinical judgment, operational insight, and the interpersonal presence to drive action across multidisciplinary teams.
Operates with influence rather than direct responsibility and is empowered through executive sponsorship from hospital leadership to assist with multi layered problem solving. This person must possess strong clinical judgment, operational insight, and the interpersonal presence to drive action across multidisciplinary teams. Demonstrates a high level of skill, expertise, and experience in patient care processes.
Success in this role is measured by improved length of stay performance, effective escalation and barrier resolution, enhanced discharge efficiency, and strong engagement of frontline teams in care progression processes.
Essential Functions
Clinical & Operational Judgement
Strong understanding of inpatient care delivery, patient flow, and discharge processes across acute and post-acute settings
Ability to distinguish clinical readiness barriers from operational, psychosocial, and external (post-acute / payer) constraints
Working knowledge of utilization management concepts, patient status, and level-of-care progression as they impact throughput
Throughput & Progression Expertise
Demonstrated ability to identify and address length-of-stay drivers, avoidable days, and care progression delays
Experience supporting early and proactive discharge planning and parallel processing of care tasks
Ability to maintain real-time situational awareness of patient progression, unit capacity, and system bottlenecks
Barrier Identification & Escalation
Proven skill in proactively identifying barriers to care progression and discharge
Ability to prioritize issues based on patient impact, safety, and operational risk
Effectiveness in escalating issues through defined pathways and following through to resolution
Comfort operating in ambiguity and making decisions without formal authority Required Communication
Collaboration & Relationship Management
Ability to build trust and credibility with physicians, nursing, care management, therapy, and ancillary teams
Demonstrated teamwork across clinical, operational, and administrative disciplines
Comfort serving as a connector between frontline teams and operational leadership
Data Awareness & Accountability
Ability to interpret basic throughput and LOS data (e.g., EDD, O/E LOS, avoidable days) to guide prioritization
Attention to detail in tracking actions, follow-ups, and resolution of barriers
Accountability for outcomes, not just identification of issues
Qualifications
Required
Bachelor's Degree in a healthcare related field such as nursing, social work, allied health, pharmacy, etc
5 years of relevant related experience
At least 1 year of employment at Corewell Health
Must hold at least one license from the list below upon hire:
LIC-Registered Nurse (RN)
LIC-Clinical Pharmacist
LIC-Physical Therapist
CRT-Occupational Therapist, Registered (OTR)
LIC-Master Social Worker (MSW-Master)
LIC-Bachelor Social Worker
LIC-Medical Imaging
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment @type and status
Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak
Department Name
Site Admin - Royal Oak Hosp
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8:00 a.m. to 4:30 p.m.
Days Worked
Monday to Friday
Weekend Frequency
Variable weekends
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
