Customer Service Operations Assistant

ULINE INC • Kenosha, WI • 2d ago

JOB REQUIREMENTS: Customer Service Operations Assistant Kenosha Branch
12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at
Uline! As a Customer Service Operations Assistant, you\'ll help
streamline processes and provide vital support to enhance Customer
Service operations. Careers Packed with Potential. Backed by 45+ years
of success, Uline offers opportunities to grow your career with
stability you can count on. Position Responsibilities Lead collaboration
with other teams to address challenges, improve processes and share
insights to improve Customer Service Operations. Maintain our Customer
Service policy and procedure database, reviewing content to ensure
accurate documentation. Develop and update customer response templates
across multiple platforms that help teams deliver fast and consistent
support. Manage holiday calendars and systems, ensuring accuracy and
timeliness. Handle Customer Service communications, including writing
weekly department announcements and responding to inquiries in the team
email inbox. Minimum Requirements High school diploma or equivalent.
Bachelor\'s degree preferred. 2+ years of customer service experience.
Prior leadership experience is preferred. Proficiency in Microsoft
Office. Strong communication, organizational and time management skills.
Benefits Complete health insurance coverage and 401(k) with 6% employer
match that starts day one! Multiple bonus programs. Paid holidays and
generous paid time off. Tuition Assistance Program that covers
professional continuing education. Employee Perks Cafe featuring
affordable daily meal options from local restaurants. On-site fitness
center and beautifully maintained walking paths. Best-in-class, clean,
modern facilities. About Uline Uline, a family-owned company, is North
America\'s leading distributor of shipping, industrial, and packaging
materials with over 9,800 employees across 14 locations. Uline is a
drug-free workplace. All new hires must complete a pre-employment hair
follicle drug screening. All positions are on-site. #LI-CB2 #CORP
(#IN-PPCS) #ZR-HQCS Our employees make the difference and we are
committed to offering exceptional benefits and perks!Explore Uline.jobs
to learn more! EEO/AA Employer/Vet/Disabled *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/0F6BA9D018654492

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