Looking to make your next career move? We're seeking a Customer Service Specialist for a full-time, permanent role at a leading organization in Apex, NC.
Salary: $65,000-$70,000/year
Schedule : Monday-Friday, 8:00 AM-5:00 PM
Why you should apply to be Customer Service Specialist:
Competitive pay with opportunity for hybrid work after initial training period of 4-6 months
Work with a respected industry leader known for valuing team collaboration and customer satisfaction
Engage in a dynamic, fast-paced environment with room for professional growth
Gain valuable experience with SAP and cross-functional business operations
What's a typical day as Customer Service Specialist? You'll be:
Receiving and processing customer orders, inquiries, and pricing requests
Accurately entering and maintaining orders within SAP and ensuring order accuracy
Monitoring product availability, providing status updates, and coordinating shipments and pickups with customers, sales teams, and warehouse partners
Following up on open orders, backorders, and delivery timelines
Responding to customer questions and resolving issues to maintain strong customer relationships
Preparing and distributing customer documentation such as certificates of analysis and technical data sheets
Processing billing activities, including invoices, debits, and credits
Maintaining customer pricing files and order records, and generating reports related to orders and service levels
Collaborating with internal teams to support efficient order fulfillment and customer satisfaction
This job might be an outstanding fit if you:
Have a high school diploma or equivalent (required)
Possess experience in customer service, order management, sales support, or a related field
Are experienced with SAP (required)
Demonstrate strong proficiency with Microsoft Office applications
Are able to learn and navigate web-based systems quickly
Exhibit exceptional attention to detail and organizational skills
Work well independently and collaboratively with customers and internal teams
Communicate effectively, both written and verbally
What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Service Specialist today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
