Customer Service Representative

Robert Half • Richmond, VA • 8h ago

Description We are looking for a Customer Service Representative to support a high-volume virtual service environment from our Richmond, Virginia location. This Long-term Contract position is ideal for someone who thrives in a fast-moving setting, provides attentive support over the phone and through email, and handles sensitive information with professionalism. The role focuses on assisting tenants and landlords, managing digital intake tasks, and ensuring documentation is processed accurately in a fully on-site workplace.

Responsibilities:

Respond to a steady flow of inbound calls and provide courteous, solution-focused assistance to tenants, landlords, and other callers.

Complete electronic intake activities by entering client and case details into computer systems with speed and accuracy.

Gather, review, and organize required documents to support service requests and maintain complete records.

Communicate clearly through phone and email to share updates, answer questions, and coordinate next steps.

Schedule appointments and follow-up interactions to help keep service delivery timely and organized.

Manage both incoming and outgoing communications to obtain information, confirm details, and resolve open items.

Maintain confidentiality while working with private documents and sensitive customer information.

Support daily administrative and order entry tasks in a fully virtual service process while working 100% on-site. Requirements - At least 2 years of experience in customer service, call center support, or a similar client-facing role.

Demonstrated ability to handle inbound calls efficiently in a fast-paced environment.

Strong data entry skills with careful attention to accuracy and detail.

Experience composing clear and accurate email correspondence and communicating effectively with a range of individuals.

Proficiency with Microsoft Word and Microsoft Excel for routine documentation and tracking tasks.

Comfortable managing multiple priorities, including phone support, document collection, and appointment scheduling.

Ability to work fully on-site and handle confidential information responsibly. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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