Customer Service Representative

Robert Half • Queens, NY • 4d ago

Description We are looking for a Customer Service Representative to support airport guest assistance operations for a Contract position based in Queens, New York. In this role, you will help create a smooth and welcoming experience for travelers and event attendees by providing responsive, detail-oriented service at designated airport locations. This opportunity is ideal for someone who communicates clearly, stays organized in fast-paced environments, and is comfortable assisting guests throughout scheduled daily coverage periods.

Responsibilities:

Welcome arriving guests at assigned airport meeting points and provide clear guidance for next steps in their travel or event experience.

Deliver friendly, detail-oriented customer support by answering questions, resolving routine concerns, and directing individuals to the appropriate contacts when needed.

Manage high-volume interactions efficiently while maintaining accuracy and a positive service attitude in busy airport settings.

Handle inbound and outbound communication related to guest coordination, schedule updates, and service support as needed.

Record and relay important attendee information to ensure seamless handoffs between airport support staff and event teams.

Assist with order or service-related data entry and maintain organized, up-to-date records of customer interactions.

Follow coverage schedules and assignment instructions for support at designated airport locations, including LaGuardia Airport and John F. Kennedy International Airport.

Escalate urgent service issues promptly and support operational adjustments when traveler needs or schedules change. Requirements - Previous experience in customer service, guest services, or call center support.

Ability to communicate clearly and effectively with a wide range of customers in person and by phone.

Experience handling inbound calls, outbound calls, or both in a service-focused environment.

Strong attention to detail when documenting information and completing order entry or related administrative tasks.

Comfortable working in fast-paced, public-facing settings where priorities may shift throughout the day.

Reliable time management skills and the ability to follow assigned schedules closely.

Detail-oriented demeanor with strong problem-solving skills and a customer-first approach. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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