Customer Service Specialist

Aston Carter • Stuart, FL • 1d ago

Job Title: Customer Service Representative - Call Center

Job Description

Responsibilities include logging calls, creating service tickets, scheduling and dispatching service, and assisting with billing disputes, and troubleshooting issues over the phone. This role requires accuracy, attention to detail, and strong communication skills. Training includes three weeks of classroom instruction followed by one week of hands-on training with a supervisor.

Responsibilities

Log calls and create service tickets accurately.

Schedule and dispatch services

Assist in resolving billing disputes.

Coordinate and address equipment safety issues.

Ensure effective communication with customers and service teams.

Essential Skills

Strong customer service skills.

Proficiency in Microsoft Office.

Basic computer navigation skills.

Clerical and manual order entry skills.

Excellent communication and interpersonal skills.

Ability to work weekends and flexible schedules.

Strong organizational skills and attention to detail.

Work Environment

This position is onsite at Stuart, FL, in an air-conditioned office setting with a collaborative team environment.

The training schedule is Tuesday to Friday, 7am to 6pm, consisting of 10-hour shifts with a 1-hour lunch break.

The role offers a supportive team culture, a clear career path, and opportunities for advancement.

The work schedule varies with five available positions, including shifts from 6am to 5pm with days off on Tuesday, Wednesday, and Thursday, and shifts from 11am to 10pm with similar days off.

Job Type & Location

This is a Contract to Hire position based out of Stuart, FL.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Stuart,FL.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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