Customer Service Supervisor

Robert Half • Columbia, SC • 1d ago

Description

We are looking for a proactive Customer Service Supervisor to lead service operations within a healthcare environment in South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys guiding frontline teams, maintaining high service standards, and creating a responsive, customer-focused workplace. The role combines day-to-day operational oversight with staff coaching, quality monitoring, and close collaboration with facility stakeholders in a fast-moving setting.

Responsibilities:

Direct the daily work of a team of approximately 15 to 20 employees supporting environmental and building services functions.

Set priorities at the start of each shift, organize assignments, and make sure team members have the materials needed to complete their work effectively.

Evaluate service quality through routine walkthroughs and inspections of patient-facing and public spaces, including restrooms and common areas.

Coach employees on performance expectations, reinforce accountability, and provide ongoing training to strengthen team effectiveness.

Respond to service-related concerns from internal departments and build strong working relationships across the hospital.

Track output and workforce performance using productivity measures and operational reporting tools.

Coordinate scheduling and staffing coverage to support consistent service delivery across assigned areas.

Enforce safety, sanitation, hand hygiene, and infection prevention practices in accordance with facility standards.

Support departmental goals by maintaining a visible leadership presence and stepping in as needed to keep operations running smoothly.

Requirements

Prior experience in a supervisory, team lead, or people management role.

Strong customer service skills with the ability to handle concerns effectively and maintain a service-driven culture.

Ability to manage multiple priorities effectively in a fast-paced work environment.

Solid organizational and workforce coordination skills, including scheduling and task delegation.

Experience in hospitality, facilities, operations, service management, or a related setting is preferred.

Healthcare industry exposure is helpful but not required.

Willingness to complete required pre-employment and healthcare compliance screenings, including required screening procedures and vaccination requirements.

Ability to spend much of the shift walking and standing in a healthcare setting.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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