Back to Jobs search

Customer Service Specialist I

ThermoFisher Scientific • Morrisville, NC • 4h ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Location:

Currently 4 day in office role in Morrisville with 1 remote day. No relocation assistance provided

Position Summary

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. With over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources and tools they need to take science a step beyond.

The Production Chemicals and Services (PCS), a Thermo Fisher Scientific brand, is an extension of our biopharmaceutical customers' supply chain management team, offering customers a range of cGMP raw materials and supply chain solutions that can improve development and manufacturing operations. We understand the minor and major implications that affect the biopharmaceutical production chemical and raw material space that can negatively impact our customer's success. Ultimately, we help our customers mitigate risk, reduce costs, and achieve the highest quality standards, so they can focus on what matters most - developing and manufacturing life changing therapeutics.

The Account Service Coordinator (ASC) provides effective customer service for the three most important assets of PCS -customers, vendors, and co-workers-by applying excellent, in-depth knowledge of Company products and programs.

Responsibilities:

Ensure that customer purchase orders are processed in a timely and accurate manner and meet all customer requirements and align with data in PCS ERP including pricing, unit of measure, and billing information.

Work with Supply Chain to prevent customer shutdowns to assure delivery dates can be met and when needed work with sales for alternative material solutions.

Manage open orders including updates to estimated ship dates, changes in customers requested dates, and other changes. Open order lines to support can be upwards of a few hundred order lines for our larger customers.

Complete daily procedures involved in order management including ESD (Estimated Ship Date) management of past due or approaching ESD dates.

Meet and/or exceed customer expectations by providing timely and accurate responses to all customer inquiries and update orders as changes arise.

Work directly with Supply Chain to confirm unpublished lead times.

Creation of customer-specific reports, as required, including open orders, dedicated inventory and/or customer owned reports.

Lead calls with customers as required to review open orders and/or dedicated inventory.

Process returns and credit memos and work with finance teams to support invoice discrepancies as needed.

Use Trackwise system for entry and processing of Problem Resolutions, Corrective Actions, and CAPA's.

Use Intelex and Thermo Fisher University to complete required training.

Maintenance of Customer Cheat Sheets (customer requirements) for dedicated accounts

Minimum Qualifications:

Experience with order entry and daily order management, preferably within an ERP (AS400) or a CRM system (Salesforce)

2+ years preferred Customer Service-related experience

Strong written and oral communication/skills with the ability to interact with a wide variety of audiences

Be able to successfully collaborate with other departments within the Company such as Supply Chain Sales, and Finance

Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

We are an equal opportunity employer and value diversity in our workforce. We strive to create a positive and inclusive work environment where all employees can thrive. Accommodations can be provided for individuals with disabilities during the application and interview process. If you require any accommodations, please contact us. Join us at Thermo Fisher Scientific and make a significant contribution to the world of science and technology.

Benefits:

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension/retirement, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Knowledge, Skills and Abilities:

Excellent verbal and written communication skills

Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required

Proficient computer and keyboarding skills

Good interpersonal skills

Ability to work independently as well as part of a team.

Ability to interpret client provided complex medical and technical information

Lumen • Raleigh, NC • 9h ago

Management & Administrative

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud,...

9h ago

Go to Apply

Administrative Assistant (Admin Assistant)

Phoenix Rising Home Care • Raleigh, NC • 11h ago

Management & Administrative

Job Summary Phoenix Rising Home Care LLC is seeking a dependable Administrative Assistant to provide administrative support and ensure the efficient operation of the office. This position serves as the first point of con...

11h ago

Go to Apply

Account Manager

Norstella • Raleigh, NC • 14h ago

Management & Administrative

Account Manager Company: Evaluate Location: Remote, United States Date Posted: Jul 16, 2026 Employment Type: Full Time Job ID: R-2054 Description About Norstella: Norstella is a premier and critical global life sciences...

14h ago

Go to Apply

Sr. Content Marketing Manager

Siemens • Raleigh, NC • 16h ago

Management & Administrative

Mendix is a low-code app development platform: First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner pre...

16h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)