Description
Accountable for scheduling appointments
Follows and reinforces all policies for case scheduling
Communicates information for each scheduled appointment
Accountable for auditing and/or completing electronic documentation of patient and case
information in a timely manner
Works under pressure to meet deadlines while maintaining a high degree of quality
Must have the ability to communicate effectively and efficiently with patients, peers and superiors on a daily basis
Embodies the core values of IU Health (purpose, excellence, compassion, team)
Skills
call center, customer service, data entry
Top Skills Details
call center
Additional Skills & Qualifications
Must Haves:
2+ years of recent call center experience
Adaptable (for example; open to working different departments which they could be asked to do in some situations)
Attention to detail with data entry
Ability to communicate effectively and efficiently with patients, peers and superiors on a daily basis
Ability to think quickly and react professionally
Embodies the core values of IU Health (Purpose, Excellence, Compassion, and Team)
Empathy skills
Nice to Have:
Bachelor's Degree
Disqualifiers:
CNA experience
Experience Level
Entry LevelScheduling Coordinator
$16.00/hour Full-Time | Monday-Friday | 8:00 AM - 5:00 PM Hybrid Opportunity Available After Training
Help Patients Access the Care They Need
Are you a customer service professional who enjoys helping others and making a difference? We're seeking compassionate, detail-oriented Scheduling Coordinators to support patients by coordinating appointments and ensuring they have a seamless experience from start to finish.
This role is ideal for candidates with strong call center experience, excellent communication skills, and a passion for serving others in a healthcare setting.
Why You'll Love This Opportunity
? Hybrid work opportunity after successful completion of training
? Monday-Friday schedule with no overnight shifts
? Gain valuable healthcare industry experience
? Opportunity for career growth and advancement
? Supportive team environment
? Make a direct impact on patient care and access to services
? Stable, long-term assignment with promotion potential
What You'll Do
Patient Scheduling & Coordination
Schedule patient appointments accurately and efficiently
Confirm appointment details and communicate important information to patients
Coordinate scheduling needs while ensuring compliance with established procedures
Maintain scheduling accuracy and high-quality documentation
Patient Support
Serve as a primary point of contact for patients over the phone
Answer appointment-related questions professionally and compassionately
Provide exceptional customer service while maintaining productivity goals
Demonstrate empathy and patience during every interaction
Documentation & Data Entry
Enter and audit patient information with a high degree of accuracy
Complete electronic documentation in a timely manner
Ensure patient records and appointment details are current and accurate
Maintain confidentiality and professionalism at all times
Team Collaboration
Work closely with coworkers and leadership to support daily operations
Adapt to changing priorities and departmental needs
Maintain a positive attitude while working in a fast-paced environment
Training & Work Environment
Initial training will be conducted onsite
Training period is approximately 4-6 weeks
Following training, employees may be eligible for hybrid or remote work based on performance, productivity, and workspace requirements
Collaborative team environment utilizing phone systems, electronic medical records, and Microsoft Teams
Required Qualifications
? 2+ years of recent call center experience
? Strong customer service and communication skills
? Exceptional attention to detail
? Experience with data entry and computer systems
? Ability to multitask and work under pressure
? Ability to meet deadlines while maintaining high quality standards
? Professional phone presence
? Empathy and compassion when working with patients
? Ability to think quickly and problem-solve effectively
? Adaptability and willingness to support various teams as needed
Preferred Qualifications
? Bachelor's Degree
? Healthcare scheduling, registration, or administrative experience
? Experience working in high-volume customer service environments
What Makes a Great Candidate?
We're looking for professionals who embody:
Purpose - Passionate about helping others
Compassion - Provides exceptional service and empathy
Excellence - Committed to quality and accuracy
Teamwork - Collaborates effectively with coworkers and leadership
Ideal Backgrounds
This position is a great fit for candidates with experience in:
Call Centers
Customer Service
Patient Registration
Appointment Scheduling
Medical Reception
Healthcare Administration
Insurance Services
Banking Customer Service
Administrative Support
Hospitality
Ready to Start a Rewarding Healthcare Career?
If you have strong call center experience, enjoy helping people, and are looking for a role with growth potential and flexible work options, we'd love to connect with you. Apply today! ?
Job Type & Location
This is a Contract to Hire position based out of Indianapolis, IN.
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Indianapolis,IN.
Application Deadline
This position is anticipated to close on Jul 30, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
