Scope
This is an opportunity to join a high-impact marketing team focused on advancing key business priorities across North America Insurance.
We are seeking an experienced campaign strategist to join the North America Marketing team as its dedicated campaigns expert. This centralized role will partner with the Retail, Wholesale, Alternative Channels, and Distribution Marketing teams.
The Senior Marketing Manager, Campaigns will be the team's resident expert on campaign architecture and strategy, bringing the knowledge and framework to determine the right campaign approach for each initiative, define audience and channel mix, and ensure every campaign is built with clear objectives and measurable outcomes. This includes distinguishing between awareness, nurture, retention, and conversion-focused programs and applying the right strategy for each business need.
Equally important, this role owns the campaign workflow and processes across the NA Marketing team, ensuring campaigns are well-briefed, properly sequenced, and executed efficiently, enabling the team to operate with speed and impact.
The role reports to the Chief Marketing & Communications Officer, North America Insurance.
The Senior Manager is a centralized resource and partner to all business line marketing leads across the North America Marketing team. This role manages a junior campaign specialist responsible for technical execution and marketing automation.
Key Responsibilities:
Serve as the campaign strategy expert for the North America Marketing team. Partner with Retail, Wholesale, Distribution, and Alternative Channels marketing leads at the campaign planning stage to define objectives, shape briefs, and recommend the right campaign approach for each initiative
Develop strategic campaign frameworks, including nurture and drip campaigns, audience segmentation strategies, and client and broker communication journeys
Own the end-to-end campaign workflow process by designing, documenting, and continuously improving how campaigns are requested, briefed, reviewed and approved and handed off for execution.
Serve as the primary point of intake for campaign requests, ensuring all initiatives are properly scoped and briefed before moving to execution
Manage external agency relationships in support of campaign development and execution
Maintain a forward-looking campaign calendar to drive visibility, coordination, prioritization, and execution discipline across the North America marketing team
Track and report on campaign performance, bringing data-driven insights back to the team to inform future campaign decisions
Establish consistent campaign processes, governance, and ways of working across the organization
Stay current on B2B campaign best practices, marketing automation capabilities, and merging approaches relevant to the insurance and financial services sector
Remain current on emerging AI trends, tools, and best practices relevant to marketing and communications
Manage and mentor a junior marketing campaign team member, providing clear direction on technical execution, automation, and quality standards
Job Requirements:
6+ years of B2B marketing experience with a strong focus on campaign strategy and execution
Strong understanding of campaign workflows, marketing operations, and how to build efficient and repeatable processes
Strong knowledge and fluency of marketing automation platforms, campaign management tools, and CRM systems, with a solid understanding of technical execution, even if not hands on day-to-day
Proven ability to work collaboratively with multiple stakeholders and translate business objectives into clear, actionable campaign briefs
Strong project management skills with the ability to manage multiple campaigns simultaneously across different business lines
Excellent communication skills and the confidence to guide and influence senior marketing colleagues on campaign strategy
Experience managing agency relationships
Education and Skills:
Bachelor's degree required (Data Science, Business, Economics, Finance, Marketing or related field). Advanced degree (MBA or equivalent) is a plus
Salesforce Marketing Cloud, Eloqua, Salesforce CRM
LI-CY1
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
SM - Sales & Marketing
AIG Employee Services, Inc.
