Concierge| Full-time - Year-round

Hyatt • Incline Village, NV • 3d ago

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our Concierge team creates memorable and tailored guest experiences that reflect the spirit of Lake Tahoe and the luxury of our resort.

As a Concierge, you will be the primary point of contact for guests seeking information, recommendations, or assistance during their stay. You will provide thoughtful, detailed, and personalized service, ensuring guests feel welcomed, valued, and well-cared-for.

Key Responsibilities:

Provide knowledgeable recommendations for dining, entertainment, outdoor recreation, and local attractions

Secure reservations, tickets, and transportation for guests upon request

Maintain up-to-date knowledge of resort amenities, events, and local happenings

Act as a liaison between guests and other hotel departments to ensure a seamless experience

Respond promptly to guest inquiries, both in person and via phone or email, with professionalism and warmth

Maintain a clean, organized, and welcoming lobby presence at all times

Assist with special requests such as floral arrangements, gift deliveries, or milestone celebrations

Document guest interactions and preferences to enhance future visits

Qualifications:

Previous guest service experience required; concierge or front desk experience strongly preferred

Strong knowledge of the Lake Tahoe area, including restaurants, activities, and seasonal events

Excellent communication and interpersonal skills

Ability to multitask and remain calm under pressure

Proficiency in computer systems and ability to learn Hyatt-specific platforms

A genuine desire to make guests feel special and supported throughout their stay

Must be available to work a flexible schedule including weekends and holidays Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing Equal Opportunity Employment Hyatt is an equal-opportunity employer. R C R S SO GI NI D V.All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-NV-Incline Village

Organization: Hyatt Regency Lake Tahoe Resort, Spa and Casino

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: INC006132

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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