Back to Jobs search

Hotel Guest Service Rep

Kinseth Hospitality Companies • Rock Island, IL • 7h ago

What we offer:

Health, Dental, Vision and other benefits available after 60 days

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

Date stamps, sorts, and racks incoming mail, faxes and messages.

Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

Accurately checks out guests and communicates departures with housekeeping staff.

Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

Makes, confirms and cancels reservations via telephone, computer and in writing.

Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

Posts charges such as room, food, liquor, or telephone, to ledger.

Deposits guests' valuables in hotel safe or safe deposit box.

Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Similar Jobs

Hotel Housekeeper

Kinseth Hospitality Companies • Davenport, IA • 7h ago

Retail & Hospitality

What we offer: Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Cleans room...

7h ago

Go to Apply

Delivery Driver

Flynn Pizza Hut • Moline, IL • 1d ago

Retail & Hospitality

Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 12...

1d ago

Go to Apply

Delivery Driver

Flynn Pizza Hut • Bettendorf, IA • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Delivery Driver

Flynn Pizza Hut • Davenport, IA • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Delivery Driver

Flynn Pizza Hut • Davenport, IA • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Retail Sales - Part Time

Lowe's • Davenport, IA • 1d ago

Retail & Hospitality

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for...

1d ago

Go to Apply

Assistant Manager of E-commerce

Hy-Vee Food Stores • Bettendorf, IA • 2d ago

Retail & Hospitality

Additional Considerations (if any): Daytime Shifts - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed...

2d ago

Go to Apply

Buyer

Doerfer Corporation • Moline, IL • 3d ago

Retail & Hospitality

Job Type Full-time Description The Buyer will support our manufacturing operations. Responsible for sourcing, purchasing, and managing materials and outside services required for custom equipment builds, with a strong em...

3d ago

Go to Apply

Bakery Cake Designer

Hy-Vee Food Stores • Davenport, IA • 5d ago

Retail & Hospitality

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting o...

5d ago

Go to Apply

Team Member

Casey's Inc. • Wilton, IA • 1w ago

Retail & Hospitality

Casey's is famous for our craveable pizza and fresh donuts, but the most important ingredient is our Team Members. Our continued growth creates roles for leaders and team members to join us in making a positive impact on...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)