Customer Service Representative
Tempe, AZ (On-Site) | $21.00/hr | Contract-to-Hire
MedImpact Healthcare Systems
Are you looking for more than just a job? MedImpact offers a great opportunity to build a long-term career in healthcare customer service with a company known for promoting from within and investing in employee growth.
We're seeking motivated, customer-focused professionals who thrive in a fast-paced call center environment and enjoy helping others.
? What You'll Do
As a Customer Service Representative, you will:
Answer inbound calls from members and providers
Assist with prior authorization inquiries and general healthcare-related questions
Handle confidential information with professionalism and accuracy
Document customer interactions and update records across multiple systems
Deliver exceptional customer service while meeting quality and accuracy standards
Manage approximately 50-100 calls per day depending on call complexity
Follow up with customers as needed to ensure resolution
What We're Looking ForRequired Qualifications
?? At least 1 year of recent high-volume call center experience
?? Strong customer service skills
?? Stable work history with good tenure
?? Ability to @type 30+ WPM
?? Strong computer and data entry skills
?? Experience navigating multiple systems simultaneously
?? Excellent attention to detail and accuracy
Preferred Qualifications
? Healthcare or medical industry experience
? Prior Authorization experience
? Pharmacy Technician Certification
? Bilingual candidates encouraged to apply
Training Program
Paid Training
Monday - Friday
7:00 AM - 3:30 PM
4-week onboarding and training program
Training is designed to set you up for success through guided learning, practice scenarios, and ongoing support.
Schedule
Candidates must be available to work within:
5:00 AM - 10:00 PM
7 days per week
A set schedule will be assigned following training.
Important: Mandatory overtime may be required during January and February.
Career Growth Opportunities
MedImpact is known for developing talent internally. Many contractors have successfully converted to full-time employees and advanced into roles such as:
Team Lead
Trainer
Supervisor
Quality Assurance
Client Administration
Workforce Management
Reporting & Analytics
Claims
Prior Authorization
IT
Most successful employees convert to full-time status within approximately 8-9 months.
Benefits Upon Conversion
Full-time employees may become eligible for:
Quarterly bonus opportunities
Tuition reimbursement
Comprehensive benefits package
Travel discounts
Theme park discounts
Entertainment and movie ticket discounts
? Interview Process
The interview will focus on:
Customer service experience
Performance metrics
Reliability and attendance
Ability to receive coaching and feedback
Multitasking and system navigation skills
Be prepared to discuss examples of:
Using multiple computer systems during customer interactions
Learning new software or CRM platforms
Maintaining accuracy while working in a fast-paced environment
Compensation
Pay Rate: $21.00 per hour
Start Date
August 23, 2026
If you're looking for a company that offers stability, growth, and career advancement in the healthcare industry, we'd love to connect with you. Apply today and take the next step in your career with MedImpact!
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Job Type & Location
This is a Contract to Hire position based out of Tempe, AZ.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Jul 25, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
