Customer Service Manager

Robert Half • Irvine, CA • 1d ago

Description

We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment.

Responsibilities:

Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.

Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.

Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.

Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.

Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.

Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.

Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.

Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.

Requirements - 5+ years of experience in customer service, customer account support, or order management within a high-volume business environment.

Strong working knowledge of SAP and Microsoft Office applications for order review, documentation, and customer communication.

Experience with order entry, invoice handling, billing support, and returns coordination.

Familiarity with shipping and logistics processes, including tracking research and return label creation.

Background in retail, e-commerce operations, call center support, or similar customer-facing environments.

Ability to manage multiple priorities at once while maintaining accuracy, responsiveness, and attention to detail.

Excellent interpersonal and problem-solving skills with a calm, detail-oriented approach to difficult customer interactions. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Environmental Project Manager (Entry To Mid-Level)

Actalent • Orange, CA • 3h ago

Management & Administrative

Job Title: Environmental Project ManagerJob Description Join a dynamic environmental consulting firm as an Environmental Project Manager, where you will play a crucial role in conducting field investigations, managing pr...

3h ago

Go to Apply

Customer Service Representative

U-Haul • Tustin, CA • 3h ago

Management & Administrative

Compensation Range: $19.00 to $20.00 Hourly Location: 1431 El Camino Real, Tustin, California 92780 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated...

3h ago

Go to Apply

Customer Service Representative

U-Haul • Westminster, CA • 3h ago

Management & Administrative

Compensation Range: $19.00 to $20.00 Hourly Location: 15182 Beach Bl, Westminster, California 92683 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated...

3h ago

Go to Apply

Customer Service Representative

U-Haul • Westminster, CA • 3h ago

Management & Administrative

Compensation Range: $19.00 to $20.00 Hourly Location: 7422 Garden Grove Bl, Westminster, California 92683 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, mot...

3h ago

Go to Apply

Customer Service Representative

U-Haul • Fullerton, CA • 3h ago

Management & Administrative

Compensation Range: $19.00 to $20.00 Hourly Location: 920 W Commonwealth Av, Fullerton, California 92832 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, moti...

3h ago

Go to Apply

Customer Service Representative

U-Haul • Huntington Beach, CA • 3h ago

Management & Administrative

Compensation Range: $19.00 to $20.00 Hourly Location: 19261 S Beach Bl, Huntington Beach, California 92648 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, mo...

3h ago

Go to Apply

Customer Service Representative

Aston Carter • Garden Grove, CA • 3h ago

Management & Administrative

Description Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules. Review the MRP system to ensure customer order due dates are in line with required...

3h ago

Go to Apply

Strategic Sales & Account Manager

Insight Global • Santa Ana, CA • 5h ago

Management & Administrative

Job Description An employer is seeking a Strategic Sales & Account Manager to own and grow key customer relationships while driving new business opportunities. This individual will serve as a trusted advisor to custo...

5h ago

Go to Apply

Administrative Support Specialist

Aston Carter • Anaheim, CA • 12h ago

Management & Administrative

Job Title: Administrative Support Specialist Job Description The Administrative Support Specialist maintains and supports the quality system documentation for a regulated manufacturing environment, with a focus on docume...

12h ago

Go to Apply

Digital Marketing Manager

Insight Global • Irvine, CA • 12h ago

Management & Administrative

Job Description We are hiring a Digital Marketing Manager for a higher education organization to build awareness of its programs, products, and services and connect prospective students with opportunities that help them...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)