Customer Service Representative

Aerotek • Carrollton, TX • 1h ago

Job Title: Customer Service Representative

Job Description

The Customer Service Representative will provide exceptional customer support to both internal and external clients by leveraging an in-depth understanding of the organization's products and services. This role requires strong collaboration with the Customer Service Manager and the Production team to ensure efficient communication and smooth operations.

Responsibilities

Communicate with customers regularly for updates on in-progress jobs via phone or email.

Resolve customer inquiries related to jobs and quotes promptly.

Manage customer quote approvals, re-quoting as necessary, ensuring client satisfaction.

Coordinate with production, shipping, warehouse, and common carriers to expedite or trace missing or delayed shipments.

Ensure quotes are processed efficiently and within defined timeframes.

Essential Skills

Collaborate effectively with other departments and individuals within the organization.

Demonstrate strong computer skills, including proficiency in ERP systems (Quantum/Component Control) and Microsoft Office.

Ability to read, write, and follow verbal instructions in English, with basic math skills.

Build and maintain lasting relationships with customers, ensuring repeat business.

Exhibit excellent interpersonal, written, and verbal communication skills.

Possess knowledge of the aviation industry and airline Maintenance, Repair, and Overhaul (MRO) processes.

Additional Skills & Qualifications

Knowledge of general office clerical procedures.

Ability to regularly exercise sound judgment in decision-making.

High school diploma required; a college degree in a business-related field is preferred.

Why Work Here?

Join a team that values collaboration and continuous improvement. Benefit from a supportive work environment that encourages professional growth and customer satisfaction. Be part of an organization that prioritizes safety and employee well-being.

Work Environment

The role requires sitting or standing for extended periods, with frequent walking, bending, and reaching. Occasional squatting, lifting, carrying, pushing, or pulling up to 20 pounds may be necessary. The position involves repetitive hand movement, eye-hand coordination, and manual dexterity. Corrected vision and hearing to normal range are necessary. The work location is in Carrollton (Dallas), Texas, with no protective equipment required but potential exposure to materials as indicated on Material Safety Data Sheets.

Job Type & Location

This is a Contract to Hire position based out of Carrollton, TX.

Pay and Benefits

The pay range for this position is $28.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Carrollton,TX.

Application Deadline

This position is anticipated to close on Jul 29, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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