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Customer Service Representative

ManpowerGroup • Mishawaka, IN • 17h ago

Hourly Rate: $20 / Per Hour

Location: Mishawaka, IN - Manufacturing Facility

Hours: 8:00 AM - 5:00 PM, Monday - Friday

About the Role

Our client is seeking a detail-oriented and driven Customer Service Representative (CSR) to support our nationwide operations. This role is critical in ensuring smooth order processing, strong customer relationships, and seamless communication across departments.

If you enjoy multitasking, problem-solving, and working in a team-focused manufacturing environment, we want to hear from you!

Key Responsibilities

Enter and manage customer orders (stock, extrusion, and replenishment)

Maintain and update customer files, quotes, and part numbers

Coordinate with Production, Shipping, Sales, and Accounting teams

Assist customers with order status, tracking, pricing, and general inquiries

Prepare orders for production scheduling

Track materials and communicate with outside processors

Support inventory control processes

Process return requests and provide necessary documentation

Collect credit card information for Accounting processing

Update and distribute customer pricing sheets

Provide excellent, professional customer service at all times

Qualifications

3+ years of customer service experience (manufacturing environment)

Experience with ERP systems (Epicor/Epics or Oracle preferred)

Proficiency in Microsoft Office (Excel, Outlook, Word)

Strong computer skills and ability to learn new systems quickly

Excellent communication and organizational skills

Strong attention to detail and accuracy

Reliable with strong attendance and work ethic

Ability to multitask and meet deadlines in a fast-paced environment

What We're Looking For

Team player with a positive attitude

Self-starter who can also work independently

Strong problem-solving skills

Ability to build relationships with customers and coworkers

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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