Integration Support Specialist Location: Fort Wayne, IN Level: Salaried Division/Department - Information Technology/Development Reports to: Manager of B2B Integrations Travel: Occasional, but varies based on assigned projects or duties, conferences, training, etc. About the Role: Do you like being on a team and engaging with end users to quickly solve technical issues with IT services? Do you enjoy working in a time-sensitive environment, finding solutions and delighting end users?
The B2B Integration Support Specialist serves on a customer and vendor-centric IT support team, responsible for analyzing and resolving challenges with our Sterling Integrator application and end user communications. They also work closely with our internal departments on various data issues.
Responsibilities include:
Implements Electronic Data Interchange (EDI) for Do it Best Members and Vendors.
Interacts via telephone and email with DIB departments, supplier's EDI and business staff contacts, software suppliers, and EDI Value Added Networks (VANs) to resolve EDI issues. There is also the occasional need to speak with members who use the X12 format to help resolve their issues.
Use EDI translation software to monitor the daily processing of the EDI system and initiate the necessary actions to correct any EDI issues. This includes discussing the issues with the various departments and working with the vendors to take corrective actions in their software or procedures.
Daily monitoring of EDI Errors and working with EDI trading partners to troubleshoot and correct. This includes but is not limited to:
Check invoice errors
Validate invoices within backend systems are ready to be paid
Recover lost or rejected invoices.
Reviews unacknowledged report and resolve problems with lost or delayed transmissions
Review Advance Ship Notice error report and work with trading partner, purchasing or the appropriate Retail Service Center to correct error.
Review 864 (credit authorization) reports for errors. Correct or contact a trading partner to resend.
Work with vendors to become eligible to sell their products drop ship from our online catalog
Monitor EDI translation and editor reports for all inbound and outbound transmission errors.
Determine cause of error and initiate corrective action.
Must be able to use all in-house and 3rd party tools to determine issues and errors. This will include but are not limited to Ultra Edit, Magnify, EDI Notepad
Review editor and translator errors for member purchase orders and invoices sent EDI. Contact members to initiate corrective action.
Load and maintain Trading Partner profiles.
Increase trading partner base.
Work with user departments to identify and contact potential partners.
Support of other corporate initiatives which include but are not limited to Vendor Portal.
Participate, as needed, in Project meetings either as part of the team or in a consulting role
Lead training meetings with vendors on third party portals.
Train vendors and members on proper usage of the X12 format.
Facilitate enterprise data communications with business partners including all member, vendor, Value Added Networks, financial, and Point of Sale communications as well as internal electronic communications
Coordinate planned changes to processes, specifications, etc with the communications department. Validate that all parties involved adhere to all of the required changes.
Coordinate and oversee the addition of members and vendors to existing EDI transaction sets as well as our proprietary format.
Maintain vendor documentation on the Vendor Portal.
Develop and provide user documentation, procedures, and technical specifications.
Develop and maintain Product vendor qualifications
Develop and maintain Point of Sale vendor qualifications
Assist the logistics department in updating and maintaining the Shipping and Marking Standards
Assist in designing new or reformatted application files and layouts in support of member and vendor communication using X12, JSON or other format
Thoroughly test EDI transaction maps, SI business processes, and review EDI test files and data
Work Do it Best trade shows, as needed, to support various business applications/programs
Support a culture of teamwork, collaboration and proficiency within the team
Education and Experience:
Degree in an IT related field or 1-5 years of relevant work experience
Experience with X12 Format
Experience with AS2 and FTP Communication
The ability to learn and explain our proprietary format
Knowledge of personal computers, servers, and database and file structures.
Experience with various communication protocols
Understanding of Windows Operating System
Excellent troubleshooting using logic and problem solving skills
Excellent verbal/written communication skills
Familiar with proper testing procedures
Ability to work independently and with others on various EDI and IT projects
Ability to manage multiple problems concurrently
Ability to correctly prioritize and resolve critical issues
Ability and willingness to work additional hours as necessary to resolve problems
Ability to work effectively in time critical, pressure situations with limited supervision
Customer Service minded
Effective technical writing skills
Effective interpersonal skills, collaboration, and teamwork
Familiar with team collaboration and productivity tools.
Ability to learn and utilize the ticketing system.
Benefits available to you:
Full insurance benefits package including Medical, Dental, & Vision
Paid time off to foster work/life balance
Profit sharing
Bonus Pay opportunities
Retirement funding opportunities
Education reimbursement
Health club reimbursement
Career advancement opportunities
About Do it Best Group Headquartered in Fort Wayne, IN, the Do it Best Group is the world's largest hardware, lumber, and building materials buying cooperative in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities. Culture: Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role. Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams Please note that for this role, relocation assistance is not available. Candidates should be willing and able to work in Fort Wayne, IN without the need for relocation support. We encourage local candidates or those already planning to move to the area to apply.
