Service Operations Manager - Building Automation & Mechanical Services

Siemens • Scarborough, ME • 1d ago

Job Family: Buildings

Req ID: 514030

Position Location: This role supports our Scarborough, ME branch location, which serves customers throughout the greater Scarborough, ME area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We're improving how we live, work, and move today and for the next generation. We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.

Transform the everyday with us!

As a Service Operations Manager - Building Automation & Mechanical Services , you will lead a service operations organization responsible for delivering profitable growth, operational excellence, and outstanding customer outcomes across all customers in your assigned area. You will ensure service execution aligns with Siemens SI B standards and partner closely with central Operations teams, including PMO and Operations Excellence, to drive consistency, quality, and scalable service performance.

As a Service Operations Manager, you will:

Drive service and operational growth by meeting and/or exceeding quarterly and annual service revenue, gross margin, and operating margin commitments

Lead end-to-end service execution, including project services and Service Agreements, ensuring delivery within scope, schedule, cost, and quality expectations

Plan, direct, and oversee service operations to support sustainable growth and long-term customer retention

Monitor service and project performance to control costs, manage risk, and improve margin performance

Partner with central Operations teams (PMO and Operations Excellence) to leverage standard tools, best practices, and shared capabilities

Provide operational and technical support to Sales teams, including pricing guidance, scope definition, renewals, and lifecycle service strategy

Lead workforce planning by hiring, developing, allocating, and performance-managing service resources to support current and future business needs

Ensure balance sheet, cash flow, and working capital performance align with Siemens and SI B North Star expectations

Maintain close alignment with Area General Management on service strategy, execution priorities, and market growth initiatives

You will make an impact with these qualifications:

Basic Qualifications:

10+ years of experience leading service or operations organizations in a project-based, solutions, or service environment in the building automation controls, mechanical services or very similar commercial construction industry

Financial acumen, including responsibility for service revenue, margin, cost control, and cash flow performance

Experience partnering effectively with Sales, Project Management, and operations organizations

High School diploma or state-recognized GED

Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

Bachelor's degree in Engineering, Business, or a related field

Technical and operational expertise relevant to service, lifecycle, and solutions-based delivery environments

People leadership capability, including talent development and workforce planning

Customer-focused mindset with strong relationship management and issue-resolution skills

Ready to create your own journey? Join us today!

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

You'll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $122,951 - $210,773 annually with a target incentive of 15% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Organization: Smart Infrastructure

Job Type: Full-time

Category: Customer Services

Siemens

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