Guest Service Manager - Country Inn & Suites, Roseville

Sand Company • Roseville, MN • 1h ago

Rate: $20 USD per hour

Description

Guest Service Manager

Country Inn & Suites - Roseville, MN

Are you a hospitality professional who thrives on delivering exceptional guest experiences and leading high-performing teams? The Country Inn & Suites of Roseville is seeking a Guest Service Manager to oversee front desk operations, support daily hotel operations, and help create memorable experiences for every guest.

In this leadership role, you will work closely with the General Manager to ensure operational excellence, maximize guest satisfaction, develop team members, and support the hotel's revenue and profitability goals.

Pay & Position Details

$20.00 per hour

Full-time, hourly position

Includes evenings, weekends, and call-off support as needed

Prior hotel and supervisory experience preferred

Benefits

We offer competitive compensation, performance-based increases, and a comprehensive benefits package, including:

Medical, Dental, Vision, HSA, and FSA options

Company-paid Short-Term Disability, Long-Term Disability, Life Insurance, and AD&D

Voluntary Life Insurance

401(k) with Company Match

Paid Holidays, PTO, and Sick Time

Employee Hotel Discounts

Free employee medical coverage and highly discounted family coverage after eligibility requirements are met

Key Responsibilities

Oversee daily front desk operations and ensure excellent guest service.

Lead, train, and support front desk team members.

Resolve guest concerns and maintain high guest satisfaction.

Manage schedules, staffing, and department operations.

Support hotel revenue goals through upselling and rate management.

Ensure compliance with company policies, cash handling, and safety procedures.

Conduct property inspections to maintain cleanliness and quality standards.

Assist with budgeting, supplies, and overall hotel performance.

Serve as Manager on Duty as needed and support hotel-wide operations.

Skills & Qualifications

Strong customer service and leadership skills.

Excellent communication, organization, and problem-solving abilities.

Ability to multitask and work effectively in a fast-paced environment.

Professional attitude with the ability to lead and support a team.

Basic computer proficiency and business skills.

High school diploma or equivalent required; Associate degree preferred.

Prior hotel, hospitality, or customer service experience required.

Previous supervisory experience preferred.

Pre-employment background check and drug screening required.

E-Verify employer.

EOE M/F/Vet/Disability.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

(USA) Optical Manager NL1 - Sam's

Walmart • Apple Valley, MN • 1h ago

Management & Administrative

Position Summary... What you'll do... Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting...

1h ago

Go to Apply

Customer Service Representative

TEKsystems • Minneapolis, MN • 6h ago

Management & Administrative

Customer Service Representative (Claims Support) - Hybrid Location: Golden Valley, MN (Hybrid - 3 days onsite after training) Job Type: Contract (6 months) Schedule: Full-Time About the Role We are seeking a detail-orien...

6h ago

Go to Apply

Security Account Manager - Warehouse

Allied Universal • Minneapolis, MN • 7h ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

7h ago

Go to Apply

Security Account Manager - Warehouse

Allied Universal • Bloomington, MN • 7h ago

Management & Administrative

7h ago

Go to Apply

Security Account Manager - Warehouse

Allied Universal • Saint Paul, MN • 7h ago

Management & Administrative

7h ago

Go to Apply

Cash Account Manager/Specialist

Brink's • Saint Paul, MN • 7h ago

Management & Administrative

About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, go...

7h ago

Go to Apply

Senior Account Manager, The Hive

Humana • Saint Paul, MN • 7h ago

Management & Administrative

Become a part of our caring community Humana is transforming its marketing organization to better attract and engage members through data-driven, technology-enabled, personalized communications. As Humana's in-house agen...

7h ago

Go to Apply

Sales Manager (Part Time)

Carter's/OshKosh • Eagan, MN • 8h ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the f...

8h ago

Go to Apply

Human Resources Specialist

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Minneapolis, MN • 10h ago

Management & Administrative

Summary For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position...

10h ago

Go to Apply

Human Resources Specialist

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Minneapolis, MN • 10h ago

Management & Administrative

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)