Customer Service Representative
Location: Madison, WI
Job Type: Contract-to-Hire
Schedule: Monday-Friday, 9:00 AM-5:30 PM
About the Role
We are seeking a customer-focused Customer Service Representative to join a growing team supporting customers through phone and email interactions. This role is responsible for handling inquiries related to orders, product information, pricing, account maintenance, and issue resolution while delivering an exceptional customer experience.
The ideal candidate is a strong communicator who enjoys helping customers, can confidently handle challenging situations, and thrives in a fast-paced environment.
Key Responsibilities
Respond to inbound customer calls and emails regarding:
Order placement
Order status updates
Product information
Pricing inquiries
Process customer orders and service requests accurately within the company ERP system.
Resolve customer concerns and complaints in a timely and professional manner.
Create and maintain customer accounts.
Troubleshoot and resolve technical issues over the phone.
Process Return Merchandise Authorizations (RMAs) when required.
Collaborate with cross-functional teams including logistics, supply chain, regulatory affairs, sales, and trade compliance to resolve customer issues.
Monitor email queues and ensure department service levels are achieved.
Participate in daily team meetings and KPI reviews.
Meet individual productivity and quality metrics, including service levels, phone availability, and response times.
Communicate potential issues or customer concerns to leadership proactively.
QualificationsRequired
Minimum 1 year of customer service experience or technical support experience.
Experience working with challenging or escalated customer situations.
Typing speed of at least 40 WPM.
Experience using CRM and/or ERP systems.
Proficiency with Microsoft Office applications.
Strong verbal and written communication skills.
Excellent problem-solving and multitasking abilities.
High attention to detail and organizational skills.
Preferred
Experience processing orders and maintaining customer accounts.
Experience within a call center, manufacturing, healthcare, medical device, or product support environment.
What We Offer
Contract-to-hire opportunity with long-term career potential.
Collaborative and supportive team environment.
Modern office setting with updated workspaces and ergonomic equipment.
Exposure to multiple business functions and operations teams.
Ongoing training and professional development opportunities.
Opportunity to build valuable experience with customer service, technical support, and order management systems.
If you enjoy helping customers, solving problems, and working in a team-oriented environment, we encourage you to apply.
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Job Type & Location
This is a Contract to Hire position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Madison,WI.
Application Deadline
This position is anticipated to close on Jul 28, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
