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ServiceNow Solutions Architect

GovCIO • Madison, WI • 2h ago

United States

Suitability/Public Trust

Fully remote

Information Technology

Overview

GovCIO is currently hiring for a remote ServiceNow Solutions Architect to support the US Courts. This position is based out of San Antonio and is full remote.

Responsibilities

Lead the architectural design and roadmap for the ServiceNow platform-including ITSM, ITAM, ITOM, CMDB, SPM and other modules

Collaborate with business stakeholders to gather and analyze requirements.

Translate business requirements into scalable and secure technical solutions aligned with enterprise standards

Serve as the primary technical liaison for ServiceNow architecture, integrations, and data model strategy

Establish and enforce platform governance, development standards, and best practices

Oversee the configuration, customization, and deployment of ServiceNow applications

Prepare architecture documentation, technical roadmaps, and design specifications

Review and validate solutions developed by internal teams and vendors to ensure adherence to architectural guidelines

Drive CMDB maturity, discovery architecture, service mapping, and data quality initiatives

Architect and guide integrations using MID Servers, APIs, web services, and data exchange frameworks

Conduct platform performance reviews and ensure system reliability, scalability, and security

Optimize platform performance and troubleshoot complex technical issues

Provide technical leadership, mentorship, and guidance to ServiceNow developers and administrators

Stay updated of ServiceNow releases, new capabilities, and emerging platform best practices

Evaluate new ServiceNow features and recommend platform improvements

Qualifications

Bachelor's with 12+ years of ServiceNow experience (or commensurate experience)

7 years of ServiceNow experience, with at least 3 years of architectural or lead design responsibility

Deep expertise in ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), ITAM, CMDB, SPM or others

Strong understanding of ServiceNow data architecture, workflow engines, scripting (JavaScript/Glide), IntegrationHub, Flow Designer, Service Portal and UI Builder, and integration frameworks

Experience with platform governance, solution review, and enterprise-scale implementation

Proven experience architecting integrations using REST, SOAP, MID Server, or ETL tools

Strong documentation, communication, and stakeholder engagement skills

Clearance Required: Ability to maintain a Public Trust clearance

Posted Salary Range

USD $108,310.00 - USD $150,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect:

During the Interview Process

Virtual video interview conducted via video with the hiring manager and/or team

Camera must be on

A valid photo ID must be presented during each interview

During the Hiring Process

Enhanced Biometrics ID verification screening

Background check, to include:

Criminal history (past 7 years)

Verification of your highest level of education

Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform, to include certification preparation content

Training, Education and Certification Assistance*

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

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