Automotive Customer Service Advisor

Pep Boys • Hyattsville, MD • 2h ago

178493

Job Description

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.

In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

Maintain an organized and neat shop.

Adhere to all company policies, procedures, safety and environmental rules.

Other duties as assigned.

Knowledge, Skills, and Abilities

High school diploma or equivalent required.

Valid Driver's License.

One year of related experience in the automotive service environment.

One year of sales experience preferred.

Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Strong verbal communication skills.

Strong customer service skills.

Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

Frequent standing and walking for long periods of time.

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Climb up and down ladders to retrieve and stock merchandise.

Communicate effectively in person, by telephone, or by using telecommunications equipment.

Enters and locates information on computer.

Presents information to small and large groups.

Visually verifies information, often in small print.

Safely operates a motor vehicle.

Benefits

Medical, dental, and vision benefits

Life insurance

Short Term Disability

Supplemental benefits

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits available for part-time team members

Pay Range

$15.00 to $19.80 per hour based on experience

Sales commission

Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Status

Full-time

Similar Jobs

Customer Service Representative - Technical

Disabled Veteran Solutions • Alexandria, VA • 2h ago

Management & Administrative

Fort Hunt, VA, USA | Hourly | 18.92 per week | Full Time | Medical, Dental, Vision, Competitive Salary, Paid Time Off Customer Service Representative - Technical Disabled Veteran Solutions (DVS)Pay: $18.92/hour Status: F...

2h ago

Go to Apply

Customer Service Representative

U-Haul • Falls Church, VA • 3h ago

Management & Administrative

Compensation Range: $12.77 to $13.50 Hourly Location: 1107 W Broad St, Falls Church, Virginia 22046 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated...

3h ago

Go to Apply

Microsoft Configuration Manager (MCM/SCCM) Engineer - TS/SCI w/Polygraph

General Dynamics Information Technology • Annapolis Junction, MD • 3h ago

Management & Administrative

Req ID: RQ224071 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Skills: Information Technolo...

3h ago

Go to Apply

Help Desk Technician - MIDS - TS/SCI with POLY

General Dynamics Information Technology • Annapolis Junction, MD • 3h ago

Management & Administrative

Req ID: RQ223700 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Skills: Help Desk Support,Technica...

3h ago

Go to Apply

Cybersecurity Manager

General Dynamics Information Technology • Herndon, VA • 3h ago

Management & Administrative

Req ID: RQ223778 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Skills: Collaboration,Cyber Defense,Microsoft Intune,S...

3h ago

Go to Apply

Cybersecurity Manager

General Dynamics Information Technology • Falls Church, VA • 3h ago

Management & Administrative

3h ago

Go to Apply

Landscaping Account Manager

Level Green Landscaping • Glen Burnie, MD • 4h ago

Management & Administrative

Are you interested in joining a fast-growing business that values employees' unique aspirations, encourages progressive practices, and offers the opportunity to deliver customized, exceptional client service? Level Green...

4h ago

Go to Apply

Senior Account Manager, The Hive

Humana • Washington, DC • 4h ago

Management & Administrative

Become a part of our caring community Humana is transforming its marketing organization to better attract and engage members through data-driven, technology-enabled, personalized communications. As Humana's in-house agen...

4h ago

Go to Apply

Senior Account Manager, The Hive

Humana • Annapolis, MD • 4h ago

Management & Administrative

4h ago

Go to Apply

Cash Account Manager/Specialist

Brink's • Annapolis, MD • 4h ago

Management & Administrative

About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, go...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)