Security Account Manager

Securitas Security Services USA, Inc. • Milwaukee, WI • 4h ago

Security Account Manager -?Full Time - Milwaukee, WI

We offer a full benefits package, PTO, weekly pay, and more!

Salary :?$65,000/Year

This position supports a 24/7 operation. While the primary schedule is weekday business hours, candidates must be willing to work a flexible schedule and be available to support evening, overnight, and weekend operations as needed.

We are seeking an experienced Security Account Manager to oversee a large, high-profile account portfolio consisting of multiple sites and service lines, including mobile patrol, static guarding, and Security Operations Center (SOC) operations.

This is a hands-on leadership role responsible for driving operational performance excellence, developing frontline leadership, maintaining strong client partnerships, and ensuring program consistent service delivery across a complex security program in a high-expectation environment. This is a highly visible role requiring exceptional communication, organization, and problem-solving skills. The role is high visibility and required high levels of communication. The position will be primarily field based work with regular office responsibilities as needed.

What Your Day May Look Like

Client Leadership & Partnership

Serve as primary liaison for a high-profile client portfolio.

Lead monthly performance and business review meetings.

Monitor Key Performance Indicators (KPIs) and ensure contractual service expectation standards are consistently achieved.

Build and maintain a trusted, solutions-oriented focused client relationship.

Provide proactive communication and timely follow up with clients.

Operational Oversight

Manage multiple sites, including mobile patrol, static guarding, and SOC operations.

Ensure full staffing coverage and operational continuity across all shifts.

Maintain active visibility during 2nd and 3rd shift operations. Maintain an active field presence during second and third shifts to support operations and employees.

Support 1st shift business hours for client meetings, leadership alignment collaboration, and operational oversight.

Conduct routine site visits and operational audits.

Oversee scheduling, workforce planning, and cost control measures.

Develop, revise, and implement post orders to ensure clear expectations, compliance, and consistent service delivery.

Team Leadership & Development

Lead, coach and develop supervisors and frontline security professionals across multiple shifts.

Address disciplinary matters promptly and professionally.

Coach and mentor team members to improve performance and prepare high-potential employees for advancement.

Promote a culture of accountability, professionalism, engagement and continuous improvement.

Conduct regular employee check ins to strengthen communication, engagement and retention.

Compliance & Quality Assurance

Ensure adherence to post orders, policies, and regulatory requirements.

Oversee incident reporting accuracy and investigative follow-up.

Conduct performance evaluations and implement improvement plans when necessary.

Client-Centric Leadership

Place the client's experience at the center of every decision and interaction.

Build trusted partnerships through proactive communication, responsiveness, and accountability.

Anticipate client needs and identify opportunities to improve service and operational performance.

Address concerns with urgency and follow through until resolution.

Consistently deliver a level of service that strengthens client confidence and supports long-term partnerships.

What We Offer:

Medical, Dental, Vision, Life, AD&D, &?Disability Insurance, Plus 401K Options.

Virtual Medical Appointments With Telemedicine.

Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!

Employee Assistance Program.

DailyPay Access Program!!?

Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!

Position Requirements

Must be at least 18 years of age.

Valid driver's license and clear driving record required.

High school diploma or GED required.

Must have 5+ years of leadership experience in security or related operational management.?

Previous experience managing multi-site or large-scale accounts preferred.

Strong background in performance management and employee development.

Experience writing or updating post orders and operational procedures.

Proven ability to manage client relationships in high-visibility environments.

Proficient in basic computer and technology use.

Comfortable working flexible hours to support multi-shift operations.

Strong communication, organizational, and problem-solving skills.

All candidates must be willing to participate in Securitas' pre-employment screen process, including drug screen and background investigation.

See a different world.

EOE/M/F/Vet/Disabilities

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include:

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

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