Operations Manager - Specialty Mail Order (Pharmacist)

CVS Health • Monroeville, PA • 2h ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Exciting opportunity for a Dispensing Pharmacy Operations Manager in our Monroeville, PA Specialty Mail Order Pharmacy!

The Pharmacy Operations Manager responsibilities include but are not limited to:

Direct the filling and shipping areas of the Fulfillment Center to ensure that prescriptions are filled and shipped accurately and efficiently

Ensure efficient "throughput" of work within the filling, quality control and shipping areas.

Ensure that prescription orders flow through the Fulfillment Center to meet customer deadlines and ensure accurate and timely delivery.

Facilitate communication for problem resolution and changes occurring in the organization that may impact the workflow of the Pharmacy/Fulfillment areas.

Oversees compliance with State and Federal regulations for designated teams.

Manage the P & L to ensure profitability throughout the process.

Meet with managers and directors of other departments to discuss cross-departmental issues and identify potential solutions.

Communicate major changes within Fulfillment to other affected departments.

Resolve escalated customer service issues.

Provide motivation and management direction to staff to promote teamwork and customer service.

Provide education/training opportunities to allow personal growth

Responsible for staff adherence to policies and procedures

Actively participate in the interviewing and selection of staff.

Provide coaching and counseling or disciplinary action when necessary.

Challenge team leaders to identify areas for improvement and potential solutions to issues within the Pharmacy

Work with Materials Management to review and monitor contracts and product acquisition.

Monitor and review current contracts for pharmaceuticals, shipping, and other related supplies and services.

Determine appropriate cost levels and standards of products and services to be obtained.

Meet with vendors to ensure contract adherence and to negotiate enhancements to services provided.

Required Qualifications

3+ years experience in production/operations/retail/mail order environment in a leadership role

Proven ability to evaluate work and process flow to ensure optimal efficiency.

Proven experience in a high intensity, fast paced production environment.

Proven ability to effectively manage people and provide team leadership.

Licensed Pharmacist in good standing in the State of Pennsylvania.

Ability to travel as needed. (Approx. 10-20%) may fluctuate as business needs change

Preferred Qualifications

Specialty Pharmacy exp.

Education

Pharmacy degree from an accredited college of pharmacy

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$123,250.00 - $208,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 08/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

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