Customer Service Representative

Robert Half • Neptune, NJ • 2h ago

Description We are looking for a proactive Customer Service Representative to join a manufacturing-focused organization in Neptune, New Jersey. This contract position with permanent potential is well suited for someone early in their career who is eager to learn, enjoys solving customer needs, and is comfortable working with technical products and parts-related inquiries. The role supports customers, service teams, and vendors by handling order activity, coordinating parts information, and keeping communication clear and timely. This is a strong opportunity to build long-term experience in customer support, operations, and technical service coordination.

Responsibilities:

Manage customer inquiries by phone and email, providing responsive support for parts requests, order updates, and general service-related questions.

Prepare pricing quotes and process sales orders with accuracy, ensuring information is entered correctly and follow-up actions are completed on time.

Research equipment details to match customers with the appropriate parts, using model data, vendor information, and product specifications.

Work closely with manufacturers and suppliers to verify stock availability, confirm pricing, and communicate expected delivery timelines.

Assist with inventory-related activities such as receiving items, tracking stock levels, and supporting cycle counts or replenishment needs.

Partner with field service technicians to secure required parts and help organize materials needed for repair work and scheduled jobs.

Maintain orderly records of customer interactions, orders, and parts activity to support efficient service and reliable documentation.

Contribute to online or internal parts catalog accuracy by helping organize product information and update item details as needed. Requirements - Background in customer service, administrative support, call center operations, or order processing in a fast-paced environment.

Comfort working with technical products, equipment-related information, or parts coordination; prior parts experience is helpful but not required.

Ability to manage inbound and outbound communication professionally while providing clear updates to customers and internal teams.

Working knowledge of Microsoft Word and Excel, along with the ability to perform basic calculations accurately.

Strong attention to detail and solid organizational skills for handling orders, records, and multiple priorities.

Effective verbal and written communication skills with a customer-focused and dependable approach to daily work.

High school diploma or equivalent, along with a valid driver's license.

Familiarity with QuickBooks Enterprise is an advantage, though candidates without it will still be considered. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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