Member Services Representative - Full Time

Genisys Credit Union • White Lake, MI • 2h ago

Full Time

White Lake, White Lake, MI, US

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Member Services Representative at our White Lake branch. This position has the opportunity to earn incentive pay.

Position Purpose:

Ensures that members are promptly and professionally served whether performing teller functions or performing a broad variety of member services functions. This is a lending position with cash handling responsibilities.

Job Duties (include but not limited to):

Cross selling credit union products and services to provide high quality member service and reach credit union goals and objectives

Receives checks and cash for deposit and loan payments, in person or by mail; verifies amount; and examines checks for endorsement and negotiability.

Disburses cash or check share withdrawals in person or by mail, after verification of signatures and account balances.

Processes/sells cash advances, cashiers' checks, money orders, government bonds, gift cards, theme park tickets and similar transactions, after verification of signatures and account balances.

Enters and maintains a teller tape on all transactions.

Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.

Opening and closing membership accounts

Performs loan transactions from processing applications all the way to payout, following Genisys lending procedures and guidelines

Ensures that members' requests and questions are promptly resolved whether in person, over the phone, or via other communication methods.

Ensures that the Credit Union's quality reputation is maintained and projected.

Obtains appropriate state license to sell loan protection insurances.

Qualifications:

High School Graduate or equivalent required

Customer service experience preferred

Sales experience preferred

Knowledge of lending processes helpful

Skills and Abilities:

Good communication skills

Professional appearance, dress, and attitude

Good math skills

Able to operate related computer applications and basic business equipment

Good typing skills

Benefits:

Vacation and Paid Time Off

Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available

Paid Tuition to $5000 per year

Bereavement Pay

Holiday pay at 8 hours per observed holiday

401k up to 3% match and 5% Profit Share

EOE M/F/Disability/Veteran

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