STORE MANAGER KIRKWOOD

Goodwill Delaware • Wilmington, DE • 1d ago

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1537988

STORE MANAGER (KIRKWOOD)

Are you a retail leader looking to contribute to an organizations overall mission beyond the bottom line?

If so,we are looking for aRetail Store Managertoleadour Kirkwoodstore.This role combines leadership,mission integration,operations management, and customer engagement to ensure the store consistentlyachieves key performance metrics anddeliversexcellentcustomerservice to directly support job training and employment programs in our community.

Who We Are

As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission to improve the quality of life for people with barriers to self-sufficiency through the Power of Work guides everything we do. While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up.

By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities.

What You Will Do

Lead a safe, compliant workplace, maintaining the highest standards

in safety practices and regulatory compliance

Drive sales, revenue, and production performance, consistently

meeting or exceeding monthly goals

Manage labor efficiency and payroll performance, optimizing

scheduling and maintaining target wage-to-revenue ratios

Recruit, interview, and develop talent to maintain strong staffing

levels and a high-performing team.Coachteam membersthrough training, feedback, and performance planning

Oversee all point-of-sale and cash handling operations, ensuring

accuracyandaccountability

Maintain daily reporting and operational records, including sales,

donations, labor hours, and inventory

Deliveran outstandingcustomer experience, building positive

relationships with customers, team members, and community partners

Use technology and scheduling tools to streamline operations and

communication

Protect company assets through inventory control, loss prevention,

and security best practices

Ensure all team members complete onboarding, safety,loss

preventionandrole-specific training in a timely manner

Support special projects, store events, and community initiatives as

needed

What WeAreLooking For

Bachelors degree in business, retail management, operations,

logistics, sales, or a related fieldorat least 4years of relevant retail or operations leadership experience

Demonstrated success supervising teams and managing retail sales

and/or store operations

Experience executing operational strategies, meeting performance

goals, and driving results

Demonstrated extensive knowledge of Microsoft Office

applications(Word, Excel, Outlook, etc.)

Demonstrated ability toleadoperations toprovidetop qualityservice

tointernal and externalcustomers

Demonstrated excellent verbal and written communication skills and

ability to effectively communicate and interact with all levels of staff and management

Ability to work in a diverse, rapidly changing environment

Must possess strong logistical, problem solving and interpersonal

skills

Must be able to work independently, exercising judgment and

initiative with minimal supervision

Mustbe able to travel to off-site locations to perform job-related

duties and attend meetings/trainings

Ability to work varied hours and days, including holidays,as the

business dictates.

What We Offer

Competitive salary +incentivebonuses

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts

Career growth and advancement opportunities

Ongoing training and development

Work Environment

This role requires standing for extended periods,lifting upto40lbs., and working on the sales floor. Flexible scheduling, including weekends and peak retail seasons, isrequired.This position works in a retail and production setting and may befrequentlyexposed to moving or mechanical equipmentin thedonated goods processing area. The noise level is typically moderate.To support a safe workplace, required personal protective equipment (PPE) may include hand protectionandeye protection when handling materials, and other safety gear as needed to reduce the risk of injury.Reasonableaccommodationsmay be made to enable individuals with disabilities

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