Posting Information
Posting Number2026660
Posting/Functional TitleAssistant Director - Operations
University Pay Plan TitleAsst Dir, Hsg & Residential Life
LocationSan Marcos
DepartmentDHRL Administration
Recruitment TypeOpen Recruiting
Job TypeFull-Time
Funding SourcePermanent
Monthly Salary$5021
Job CategoryExempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
Master's degree
Experience with supervision.
3 years of full-time experience working in university housing, residence life, or student affairs.
Preferred Qualifications
Master's Degree in Higher Education Administration or closely related field
Experience in crisis management and/or emergency response.
Experience managing residential communities.
Experience developing and conducting assessments.
Experience with large scale operational processes.
Experience with policy development and implementation.
Prior experience in housing and residential life.
Job Description
The Assistant Director for Operations will serve as a Residential Experience leadership team member within the Department of Housing and Residential Life. This staff member will provide leadership to one of the residential neighborhoods, responsible for ensuring all communities are operating at full potential. In addition, they will lead the department's efforts in creating and overseeing policies and procedures for the residential experience unit that impact residential students. The Assistant Director for Operations will oversee on-call scheduling, health and safety inspections, create and review unit handbooks, manuals, and standard operating procedures (SOPs), and oversee opening, closing, and break housing. This position will help directly supervise Residence Directors and promote a sense of belonging for all students living on campus. This position will report to the Associate Director for Residential Experience.
Job Duties
Supervision and Neighborhood and Area Management
Supervise and provide leadership for full-time Residence Directors and Resident Assistants, communicate expectations and monitor work processes.
Manage the assigned area of campus, ensuring all community responsibilities are completed in a timely manner.
Provide ongoing direction & feedback about performance through weekly 1:1 meetings with RDs.
Evaluate performance, including conducting performance evaluations effectively and efficiently and attending to their professional development.
Assist in the recruitment and hiring of direct reports, including reviewing applicant materials, conducting candidate interviews, and offering recommendations for hiring.
Unit and Departmental Operations
Serve as the Residential Experience representative on the department wide transitions committee to assist with planning and executing break housing, opening, closing, and summer operations in all residential buildings managed by Housing and Residential Life.
Oversee residential operations processes including abandoned property, room change, enrollment verification, non-payment, and fail to claim in collaboration with other units and departments on campus.
Collaborate with Front Desk Operations to provide training on Front Desk management, which includes supervision of desk staff, time approvals, resource check-in/out and mailroom operations.
Coordinate and oversee the residential experience unit's on-call structure, scheduling, and call logs. Maintain unit on-call procedures and protocols. Develop appropriate on-call training with the Assistant Director for Residential Conduct and Care as needed.
Manage Housing and Residential Life semesterly health and safety inspections and fire drills. Review the unit policies and procedures related to inspections as needed. Coordinate residential fire drills with Environmental and Health Safety ( EHS ) as required.
Liaison between Housing Facilities Services; ensure key management and access services comply as required. Oversee monthly key audits of all inventories assigned to the residential experience unit.
Support unit leadership and staff by managing unit funds and expenditures to ensure financial stewardship.
On-Call Responsibilities & Student Support
Participate in 24-hour on-call rotation with live-in professional staff colleagues; recognize that residence hall are open 365 days a year and therefore being on-call during holidays should be expected; respond to student and/or facilities issues or crises as a third-tier responder and in person as needed 24-hours a day; high level of in-person response to mental health concerns, other student support situations should be expected.
Consistent communication with senior leadership during crises or emergencies; maintain accurate incident reports using Maxient Software.
Develop and maintain rapport with residents through regular student contact; assess needs and concerns of residents; advocate for students in all aspects of their housing and educational experience.
Work with the Residence Life and Student Success team to respond to critical incidents on campus; work with other departments to provide an appropriate response to crises.
Identify personal and emotional concerns of students; provide appropriate resources and referrals; track and monitor student issues using Maxient database; maintain contact with parents and other constituencies as appropriate.
Unit Leadership
Serve on the Residential Experience leadership team, managing and coordinating unit initiatives in support of departmental and divisional priorities.
Collaborate with other Assistant and Associate Directors in Residential Experience to deliver a consistent experience across all Residence Directors and communities.
Monitor budgets associated with the functional area of oversight and the residential area of supervision.
Represent the Department, the Division, and the University to students, families, alumni, and other stakeholders.
Additional Information to Applicants
Job Open Date07/13/2026
Job Close Date (posting closes at midnight)07/20/2026
Open Until FilledNo
Normal Work DaysMonday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start8:00AM
Normal Work Hours End5:00PM
Posting Notices
Legal and Required Notices
Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
In accordance with federal law, all new employees must complete the Form I-9 and provideacceptable documentation (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents) verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.
Why Choose Texas State University?
Join the Texas State Bobcat team and experience a career that offers more than just a job-it's a path to a brighter future. As a Texas State employee, you'll enjoy:
Exceptional Benefits:Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off:Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance:Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth:Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus:Become part of a vibrant Bobcat community with numerous social and professional networks.
Tuition Benefits:Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security:Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.
At Texas State University, you're not just an employee-you're a valued member of a thriving and beautiful campus community. Start your journey with us today.https://www.hr.txst.edu/benefits.html
Quick Linkhttps://jobs.hr.txstate.edu/postings/57602
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