AI Deployment Support Technician

Robert Half • Dallas, TX • 3h ago

Description

Our client is looking for a hands-on IT deployment technician to provide onsite, white-glove support helping employees install the Claude desktop app and configure it within Microsoft Edge, the Atlassian suite (Jira, Confluence), and other tools.

POSITION: AI DEPLOYMENT SUPPORT TECH

LOCATION: DOWNTOWN DALLAS

DURATION: 2 MONTHS

RATE: $35 - $38

Responsibilities:

Install and configure the Claude desktop application on employee laptops running Windows and macOS.

Set up and configure Claude integration within Microsoft Edge for each employee.

Configure Claude connections/integrations with Atlassian tools (Jira, Confluence) and other business applications.

Deliver in-person, at-desk setup sessions, walking employees of varying technical skill levels through installation and first use.

Troubleshoot install, authentication, and configuration issues on both Windows and Mac platforms.

Track rollout progress per employee/department and report completion status to IT Service Delivery leadership.

Document recurring issues and contribute to quick-reference setup guides for employees and the IT team.

Escalate complex technical issues to the appropriate IT Service Delivery or security team.

Ensure all installs and configurations follow Lantern Care's IT security and compliance standards.

Create knowledgebase articles that cover the issues seen during the project.

Requirements

Requirements:

Proven experience installing, configuring, and troubleshooting applications on both Windows and macOS.

Experience configuring browser extensions/integrations (Microsoft Edge and/or Chrome).

Strong desktop/end-user support experience, ideally including white-glove support. Comfortable working onsite, moving between desks, floors, and departments throughout the day.

Experience using a ticketing system to track support work (e.g., Jira Service Management, ServiceNow).

Preferred: prior experience supporting the rollout of an AI assistant tool (Claude, ChatGPT Enterprise, Microsoft Copilot).

Preferred: familiarity administering or configuring Atlassian products (Jira, Confluence).

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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