PT Customer Care Specialist II

Saia • Grand Prairie, TX • 1d ago

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.

Position Summary

Provides support to customers and terminal operations by managing communications and coordinating service activities. Delivers accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency.

Major Tasks and Responsibilities

Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.

Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.

Confirms delivery availability with dispatch and addresses scheduling conflicts.

Prepares and reviews dispatch paperwork for accuracy and completeness.

Supports billing and data entry while maintaining accurate terminal records.

Conducts driver check-ins to verify delivery performance and address service issues.

Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.

Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Minimum Qualifications

Must be at least 18 years of age.

High school diploma or GED.

Authorized to work in the United States.

Read, write, communicate and comprehend the English language in order to perform the various tasks of the job, including but not limited to: converse with co-workers and members of the general public, including customers; understand oral and written instructions as well as governmental regulations; respond to questions and inquiries from management and government representatives; and accurately complete various documents, reports and records required of the position.

Preferred Qualifications

2+ years of transportation, customer service, or related experience.

Working knowledge of Microsoft Office.

Work Conditions and Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works primarily in a terminal office environment with frequent computer and phone use.

Sits for extended periods while performing data entry and administrative tasks.

Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.

Communicates regularly with drivers, coworkers, and customers in person, by phone, and electronically.

Occasionally lifts or carries office supplies or small packages up to 20 pounds.

May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.

Work hours may extend beyond the standard schedule during peak periods or to resolve service issues.

Pay Rate: $22.30 - $27.05 per hour, based on experience

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

Make Your Move

At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Management & Administrative

The application window is expected to close on: 07/31/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . The application window is expected to close...

7h ago

Go to Apply

SAP - Tech Arch - Integrations Senior Manager - Consulting - Location OPEN

EY • Fort Worth, TX • 7h ago

Management & Administrative

7h ago

Go to Apply

Security Officer 2, Fort Worth TX

Walden Security • Fort Worth, TX • 7h ago

Management & Administrative

What You Will Do Our Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism and illegal entry. Our clients range from Class-A Office Buildings, Luxury Residential Propertie...

7h ago

Go to Apply

Immigration Services Analyst

Citizenship and Immigration Services • Dallas, TX • 7h ago

Management & Administrative

Summary Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Immigration Services Analyst, you will assist in a variety of programs...

7h ago

Go to Apply

Office Assistant

Robert Half • Midlothian, TX • 10h ago

Management & Administrative

Description We are looking for a dependable Office Assistant to support daily administrative and sales coordination activities for a busy service-based operation in Midlothian, Texas. This Long-term Contract position is...

10h ago

Go to Apply

AI ML Solution Architect & Developer Senior Manager

Robert Half • Dallas, TX • 11h ago

Management & Administrative

JOB REQUISITION AI ML Solution Architect & Developer Senior Manager LOCATION DALLAS ADDITIONAL LOCATION(S) ATLANTA - PEACHTREE RD, CHICAGO, HOUSTON, PHILADELPHIA JOB DESCRIPTION You Belong Here The Protiviti Career p...

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)