Housekeeping Manager - Atlantic Oceanside Hotel and Event Center

Witham Family Hotels • Bar Harbor, ME • 2d ago

Are you an experienced housekeeping leader who takes pride in creating exceptional guest experiences through cleanliness, organization, and teamwork? The Atlantic Oceanside Hotel and Event Center is seeking a motivated and hands-on Housekeeping Manager to lead our housekeeping department and help maintain the high standards our guests have come to expect.

In this full-time, year-round role, you'll oversee the daily operations of the housekeeping department, including guest rooms, public areas, laundry operations, and team development. You'll coach and support your team, inspect rooms, manage schedules and supplies, and work closely with other departments to ensure every guest enjoys a clean, comfortable, and memorable stay. This position is ideal for a positive leader who enjoys developing others, solving problems, and leading by example in a fast-paced hospitality environment.

Witham Family Hotels has been recognized as one of the Best Places to Work in Maine since 2022, and we take pride in our culture of kindness, respect, inclusion, empowerment, excellence, integrity, and family. Join a company where your leadership makes a lasting impact and your contributions are truly valued.

We are proud to be an equal opportunity employer and believe our strength lies in our differences.

Position Details:

Schedule: Full-Time, Year-Round. Shifts vary and include days, nights, weekends, and holidays as business demands require.

Location: Atlantic Oceanside Hotel and Event Center

Pay: Starting at *$1,250 per week, based on experience

Amazing Benefits and Perks:

PTO (Paid Time Off): Earn up to 136 hours in your first year (prorated based on hire date). The longer you're with us, the more you earn!

Health Insurance: Multiple Aetna plans with 80% of the cost covered, including family options.

Dental and Vision Insurance: Our dental plan is a gem-you get up to four cleanings per year and so much more! We pay 80% of the cost, and vision insurance is also available.

401(k): Up to a 4% company match.

End of Season Bonus.

Heating Savings Program in partnership with Irving and Dead River.

Core Values Program: Earn points toward branded swag.

Life Insurance and AD&D: Company-paid coverage up to $10,000 with additional voluntary coverage available.

Short-Term Disability: Provided at no cost.

Referral Bonus: Earn up to $1,000 for referring new full-time employees.

Discounts on hotel stays, dining, and spa services at our properties and participating New England Inns & Resorts.

Employee Recognition Programs.

Employee Assistance Program (EAP): Free and confidential counseling services.

Employee Relief Fund: Financial assistance for unexpected hardships, funded largely by our incredible team.

Annual Flu Shot Clinic.

Witham Family Hotels Gala: Our annual celebration recognizing YOU!

Be part of a company that gives back-the Witham Family Hotels Charitable Fund has donated over $1 million to local organizations.

Key Responsibilities:

Lead the daily operations of the housekeeping department, ensuring guest rooms and public areas consistently meet company cleanliness and quality standards.

Recruit, train, coach, schedule, and motivate housekeeping team members while fostering a positive and productive work environment.

Perform daily room inspections, ensuring rooms are guest-ready and meet brand and company expectations before arrival.

Assist with cleaning guest rooms and public spaces as needed during busy periods or staffing shortages.

Respond promptly and professionally to guest requests, concerns, and service recovery situations.

Coordinate with the Front Desk, Maintenance, and Laundry departments to ensure efficient daily operations.

Manage housekeeping inventories, order supplies, and monitor departmental expenses.

Ensure housekeeping equipment is properly maintained and arrange repairs when necessary.

Maintain accurate housekeeping records, productivity reports, inspection logs, lost and found records, and departmental documentation.

Promote safe work practices and ensure compliance with OSHA standards and company policies.

Foster a culture focused on teamwork, accountability, continuous improvement, and exceptional guest service.

Skills & Requirements:

Previous hotel housekeeping experience required.

Prior housekeeping supervisory or management experience strongly preferred.

Proven ability to lead, motivate, coach, and develop a team.

Strong organizational, time management, and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to prioritize multiple responsibilities in a fast-paced environment.

Comfortable using computers and completing reports, schedules, and inventory tracking.

Ability to lift up to 50 pounds and perform the physical demands of housekeeping, including walking, bending, lifting, reaching, and standing for extended periods.

Flexible schedule with availability for days, nights, weekends, and holidays.

Performance Measurement:

Success in this role will be measured by department cleanliness scores, guest satisfaction, team engagement and retention, inspection results, operational efficiency, and your ability to develop a positive, high-performing housekeeping team.

If you're ready to lead a dedicated team, uphold exceptional cleanliness standards, and make a lasting impact on the guest experience, we'd love to hear from you. Apply today to join the Atlantic Oceanside Hotel and Event Center as our Housekeeping Manager!

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