Design Operations Engagement Manager

ICONMA, LLC • United States, United States • 22h ago

Our Client, a Banking company, is looking for a Design Operations Engagement Manager for their Toronto, ON/ Hybrid location. Responsibilities:

Leads the development of broad solutions and approaches for design strategy and delivery, and acts as a trusted experience advisor to our partners and internal stakeholders

Work with HCD leadership (strategists, design leads, executives) to develop, plan and price experience strategy and design deliverables; articulate measurable business results around deliverables (including key inputs, dependencies and milestones)

Clearly articulate and extol core design principles and disciplines to our partners - e.g. discovery, North Star Vision and blueprints; high level designs, wireframes, visual designs, design research, accessibility, content design, etc.

Partner with Technology and Business to align and integrate experience design and development activities into overall integrated project plan

Collaborate with Product, Planning, Business and Delivery partners to strategically manage overall project/feature pipeline, highlighting and mitigating experience risks, issues and opportunities

Report to Design Operations Senior Management on experience portfolio status, experience risks, issues, financials and escalations

Consistently manage business expectations, ensuring delivery of the highest quality service, and solicit and act on business and project partner feedback

Expand and maintain relationships and growth opportunities with key partners

Effectively and efficiently plan and prioritize all experience deliverables and resources with input from design leadership and practitioners

Ability to manage project scope, and financials while managing partner expectations

Ability to interact professionally and effectively with partners at all levels representing different elements of the delivery lifecycle - Project managers, BAs, Business Owners, Product Owners, Portfolio Directors, Platform Owners, Journey Owners, Technology, etc.

Relationship management of our Vendor resources, focused on all elements of the vendor relationship and process: candidate selection, delivery quality, forecasting, invoicing, etc. with the goal of ensuring our Design leads are supported with the best talent for the work at hand

Demonstrates an excellent understanding of product design, technology project delivery and digital development

Excellent organizational, written, and communication skills with impeccable responsiveness and follow-through on details

Strong relationship building skills with the ability to influence others by negotiating and building cohesiveness across diverse individual skills and styles

Be the focal point for any escalations from partners or technology to mediate disputes to ensure Design strategy and Design principles are adhered to and supported

Demonstrates a strong understanding of client as an organization, the organizational structure, leadership priorities, etc.

Requirements:

4 plus years of experience managing technology projects involving experience design teams, preferably in a management consulting, financial institution, or design agency environment

Experience in financial forecasting, creating and communicating financial information, budget management, etc.

Experience in resource forecasting, creating and communicating resourcing plans, and general resource management

Experience with and interest in project management tools, project management methodologies and best practices (PMP or Scrum Master certification considered an asset)

Strong communication, presentation and networking skills

Creative thinking and analytical capabilities to build solutions

Ability to work on multiple initiatives simultaneously with strong time management and prioritization skills

Strong "can do" service attitude towards business stakeholders

Advanced facilitation, influence management and consensus building skills with the ability to create consensus by negotiating and building cohesiveness across diverse individual skills and styles

Comfort navigating ambiguity and managing complexity, under pressure and frequently shifting timelines and priorities

Keen interest in design methodologies and a desire to work with and learn from design practice leaders

Deep experience with project/resource management tools like Clarity and Confluence, and business management tools like Microsoft Excel and PowerPoint

Why Should You Apply?

Health Benefits

Referral Program

Excellent growth and advancement opportunities

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