Contact Center Fraud Representative - Onsite Hoover, AL

Regions Bank • Hoover, AL • 5h ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud.

Primary Responsibilities

Answers calls from customers that are fraud related

Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies

Coordinates problem resolution with appropriate departments

Informs customers of standard procedures or resolution of problem

Works with either close supervision or under clearly defined procedures

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED

Ability to accurately observe stable and scrolling on-screen text and images

Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone

Ability to operate a keyboard and mouse to @type and make on-screen selections

Ability to work at a computer for extended periods of time

Preferences

One (1) year of customer service or related experience

Skills and Competencies

Ability to adhere to policies, procedures, and guidelines

Ability to multi-task and work in a fast-paced environment

Ability to solve problems

Basic computer skills and ability to navigate various systems

Basic customer service skills

General knowledge of banking

General knowledge of fraud monitoring or fraud claims process

Strong verbal, written communication, and organizational skills

Time management skills

Shift:

Training Shift: Monday-Friday 8AM-5PM.

Monday-Friday in the office 10:00am - 7:00pm CST (one day off during the week either Tuesday, Wednesday, or Thursday) and EVERY Saturday or Sunday 10:00am - 7:00pm CST you will work remotely. Your off day will be based on the needs of the business.

Additional Preferences:

Experience with Financial Crimes/ Fraud is highly preferred.

Prior experience in high volume Call Center Environment

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information

Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information

Must test on speedtest.net to confirm download speed or provide documentation from provider

Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.

This position must be within a reasonable distance of the following location Hoover, AL. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who currently work remotely.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$36,127.49 USD

Median:

$43,400.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Similar Jobs

Industrial Painter

Aerotek • Trussville, AL • 7h ago

Legal & Paralegal

Job Title: Industrial Painter Job Description We are seeking a skilled Industrial Painter to join our team. The successful candidate will be responsible for mixing paints and solvents according to manufacturer specificat...

7h ago

Go to Apply

Products & Platforms Ecosystems Counsel - Manager

EY • Birmingham, AL • 1d ago

Legal & Paralegal

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

1d ago

Go to Apply

Assistant United States Attorney (AUSA) - Criminal

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys • Birmingham, AL • 2d ago

Legal & Paralegal

Summary The United States Attorney's Office, Northern District of Alabama is seeking an experienced attorney to serve as a Criminal Assistant United States Attorney. The Northern District of Alabama encompasses the north...

2d ago

Go to Apply

Counsel Real Estate Brokerage - (FL Bar Admitted)

Anywhere Real Estate • Birmingham, AL • 1w ago

Legal & Paralegal

Compass International Holdings is seeking experienced Litigation Counsel to join the Real Brokerage Litigation Team supporting our company-owned brokerages, including Compass®, Coldwell Banker®, Coldwell Banker Commercia...

1w ago

Go to Apply

Vice President, Manufacturing & Industrial Services / HPM

Hoar Construction • Birmingham, AL • 2w ago

Legal & Paralegal

The Vice President is responsible for all projects/programs in the region including overall operations, business development, and marketing support for multiple programs and groups. This position maintains all contractua...

2w ago

Go to Apply

Industrial Client Service Leader - Data Centers

CDM Smith • Birmingham, AL • 3w ago

Legal & Paralegal

45089BR Requisition ID: 45089BR Business Unit: IND Job Description: This position can be based in any of our CDM Smith offices - Hybrid Work Options may be considered for successful candidate. * CDM Smith is seeking an I...

3w ago

Go to Apply

Communications Assistant Director - Industrials and Energy

EY • Birmingham, AL • 3w ago

Legal & Paralegal

3w ago

Go to Apply

Commercial & Industrial Account Manager, Market Specialist - Birmingham

Southern Company • Birmingham, AL • 4w ago

Legal & Paralegal

Commercial & Industrial Account Manager, Market Specialist - Birmingham Alabama Power Company - Division Sales Birmingham This position is located at APC Corporate Headquarters in Birmingham, AL POSITION SUMMARY This...

4w ago

Go to Apply

Sales Manager

Michaels • Birmingham, AL • 1h ago

Management & Administrative

Store - Birmingham, AL The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service...

1h ago

Go to Apply

Warehouse Associate I

Rexel USA • Birmingham, AL • 3h ago

Manufacturing & Warehouse

3405 4th Avenue South, Birmingham, AL Employment Type: Part-time Contract Type: US - Part Time Job Family: Supply Chain & Warehousing Experience Level (for career site): Early Professional Company Description Rexel U...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)