Job No: 542211
Work Type: Full-time
Location: PHOENIX
Categories: Administrative Support/Customer Service,Workers Compensation
INDUSTRIAL COMMISSION Are you ready to work for an exceptional state agency that works to protect the life, health, safety, and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day.
PROGRAM & PROJECT SPECIALIST 1
Job Location:
Address: Claims Division 800 W. Washington Street, Phoenix
Posting Details:
Salary: $20.00 - $22.90
Grade: 18
Closing Date: July 28, 2026
Job Summary:
The project specialist will work with other divisional resources to create and implement the continuing education, modernization, and improved efficiency efforts of the Claims Division, focused on improving industry Compliance and internal training. The position will be cross divisional, involved in Compliance, Awards/Wages, Insurance and Admin Teams in varying degrees as the need arises.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
? Participate and develop the carrier/adjuster outreach training programs and its strategic expansion.
? Modernize compliance programs by gathering information and making recommendations and implementing ideas for improvement.
? Prepare and provide salesforce reports and dashboards to drive improvement.
? Contribute to and prepare monthly webinars, Monitor expiring Out of State Authorizations and create /manage programs to notify.
? Conduct Audits to proactively identify internal and external compliance issues.
? Works closely with team and management troubleshooting/problem solving on training and customer issues and provide back-up assistance across the division as needed.
? Assist with the operations side of the Annual Claims Seminar including but not limited to: contribute as a speaker, handle day-to-day public inquiries around registration and provides day of onsite event support to ensure a successful and effective event.
? Develop and maintain internal process related to sales, distribution, and inventory of manuals and law/rule books.
? Leads divisional team member training and employee development as directed.
? Prepare and publish standard work.
? Lead AMS in word and action.
? Prepare and provide Salesforce Reports and Dashboards to drive improvement and support.
? Recommend continual improvement and explore new opportunities to increase the effectiveness of the Claims Division.
? Participates in Arizona Management System (AMS) and daily Huddleboard.
? Attend staff meetings, seminars, conferences, and training classes.
? Provides backup assistance to compliance, customer service, wage, data entry, no match or insurance, as requested.
Knowledge, Skills & Abilities (KSAs):
Knowledge in
? The Industrial Commission's Arizona Claims Division Operations.
? Working knowledge of the workers' compensation laws and statutes.
? Claims adjusting practices.
? The use of Microsoft Office, and Google Suite; Salesforce, a plus
? Basic English and mathematics.
? Using Internet based searching to conduct research.
Skills in
? Effectively able to communicate verbally and in writing.
? Analysis (journey level) of claims, insurance, medical and legal documents.
? Strong critical thinking and analysis.
? Data interpretation.
? Time Management.
? Initiative and attention to detail.
? Strong focus on customer service.
? Organization and planning skills
? Responsible for high-quality, nearly error-free output.
? Using technology and continually enhance their skills in these areas to support our ongoing modernization momentum.
?
Ability to
? Understand and learn computer systems and applications.
? Be a self-learner.
? To demonstrate the use of technology to problem solve.
? Write technical instructions
? Interpret standard / simple claim files.
? Conduct research and reach a logical conclusion based on results.
? Manage heavy workload with high level of accuracy and production.
? Work well within a diverse and inclusive office environment.
? Timely process documents within established productivity standard and prioritize work within established time frames.
? Manage time effectively and meet deadlines.
? Adapt to changing circumstances.
? Demonstrate initiative and attention to detail.
? Exercise discretion and judgement.
? Works well under pressure.
? Perform job responsibilities incorporating lean management and principles of the Arizona Management System.
Selective Preference(s):
High School Diploma or equivalent and/or AA or BS in Business
Pre-Employment Requirements:
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here (https://hr.az.gov/about/resources/family-leave-expansion) . For a complete list of benefits provided by The State of Arizona, please visit our benefits page (https://benefitoptions.az.gov/jobseekers)
Retirement :
You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.
Contact Us:
If you have any questions, please feel free to call 602-542-5559 or email HR@azica.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
