East Cherry Creek Valley Water and Sanitation District (ECCV) has been sustaining our community by providing safe and reliable water since 1962. Sourced from the South Platte River and non-tributary aquifers, ECCV distributes water to approximately 65,000 customers in the eastern portions of the City of Centennial and unincorporated Arapahoe County. As the area has grown into a thriving district of homes, schools, and businesses, ECCV has been there, providing the water the community needs with excellence and efficiency.
At ECCV, our commitment begins with our people. Through cooperation, openness, and respect, our teams and departments collaborate to realize our shared mission of providing safe, reliable water to our community. At ECCV, we prioritize trust, teamwork, and communication.
We encourage and support our employees by offering an excellent benefits package that includes:
Employer fully funded 401(a) Pension Plan and Health Reimbursement Plan, with 100% vesting immediately.
Outstanding group insurance plans and options offered: Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance, with two Employee Assistance Plans (EAPs). Various plans and elections will have little to no premium cost to employees.
Generous Paid Time Off (PTO) accrual and nine paid holidays annually.
Other benefits include Tuition Assistance, 457 Deferred Compensation Plan, Wellness Reimbursements, Flexible Spending Accounts, and supplemental insurances such as Colonial, Legal Shield, and Pet Insurance.
The Customer Service Field Representative is responsible for residential and commercial field work; reads water meters and records water usage using automated systems; disconnects and restores water service; responds to and investigates a broad spectrum of issues surrounding no reads, high reads, water pressure concerns, and leaks; replaces water meters and reading technology as needed; conducts monthly meter reading, and performs inspections on meters, pits, lids, and domes. Works closely with the Water Efficiency Team to identify, communicate, and shut off, if necessary, excessive leaks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides high level customer service to internal and external customers.
Interacts directly with customers to identify, analyze, problem solve, troubleshoot, and resolve water usage issues, complaints, and concerns. Advises and educates customers and documents information in the billing system.
Use a District vehicle and cellular services to obtain monthly meter reads for three billing cycles.
Performs routine shut-off and turn-on of water services for non-payment as well as emergency shut-offs for repairs.
Performs routine repair or replacement of, meters, registers, transponders, curb stops, lids, and domes.
Prioritizes and completes a variety of work orders in a timely manner.
Monitors and maintains inventory; works directly with vendors to order inventory and trouble shoot equipment issues.
Rechecks and obtains readings that are unavailable during routine meter reading and records final meter readings; investigates water leaks, inoperative meters, and pressure concerns.
Performs regular audits on and investigates zero usage and high usage accounts
Collaborates with builders directly and maintains working relationships; holds contractors accountable for proper installation of meter pits; assesses fines for missed deadlines and water restriction violations; monitors all new builds to ensure builders are in compliance with sod guidelines.
Assists with general office work of the Customer Service Department, including phone coverage, walk in customer assistance, and general inquiries.
Participates in continuous improvement initiatives and provides input and feedback on department policies and updates and writes Standard Operating Procedures (SOP).
Maintains regular and predictable attendance as scheduled and performs job duties per a rotating on-call schedule with occasional overtime, and weekends and holidays, as needed. Ability to respond to on-call issues within 45 minutes.
OTHER RESPONSIBILITIES
Participates in or leads One ECCV committee(s) and/or taskforce(s).
Provides back-up coverage for other positions.
Performs other duties and projects as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to safely operate and maneuver a District vehicle to complete daily tasks.
Comprehensive knowledge of how to read maps, accurately record data, and use various @types of electronic and/or manual recording meter reading systems.
Ability to learn overall operation and policies of the District related to meter reading, repair and procedures; various meter settings, meter removal, and installation procedures.
Ability to use hand tools, machines, and equipment to perform mechanical repair functions.
Ability to learn and acquire an in-depth knowledge of billing and reading software.
Ability to establish, foster and maintain effective working relationships with all District employees, leadership, consultants, vendors, builders, , and the general public.
Demonstrate with all interactions, a high level of quality customer service; a positive and professional demeanor; the ability to exercise sensitivity; the ability to handle stressful situations in a diplomatic and tactful manner.
Demonstrate the ability to exercise good judgment, discretion, and maintain confidentiality to handle sensitive information appropriately.
Ability to effectively communicate verbally and in writing, prioritize tasks, make independent decisions, prioritize workload with multiple shifting priorities and interruptions; follow-up, and follow-through on tasks; and meet deadlines.
Ability to accurately compile, analyze and interpret facts to troubleshoot; arrive at valid conclusions and make logical decisions to solve problems; exercise sound judgment in making decisions involving processes and equipment.
REQUIREMENTS
High School Diploma or GED.
1 + years' experience in water utility or 3 + years in customer service. An equivalent combination of education, training and experience that demonstrates required knowledge, skills and abilities may be considered.
Previous experience reading, maintaining, and repairing/replacing water meters desirable.
Knowledge of water meter technology and meter reading technology preferred.
Must possess a valid driver's license and pass a background check.
WORKING ENVIRONMENT AND PHYSICAL ACTIVITIES
This position consists primarily of field work, with occasional office work, and requires operation of a District vehicle to various work orders. Office work requires the ability to operate standard office equipment, such as computers, phones, photocopiers, and fax machines. This position requires the ability to sit for extended periods of time with hand/eye coordination: for repetitive motion and data entry. Field work includes exposure to all weather conditions and working in potentially hazardous environments. This position requires full range of physical motion with hand/eye coordination: frequent standing and walking including uneven terrain; the use of tools and equipment to climb stairs, equipment and ladders. Position includes the regular lifting of 20-50 pounds of equipment and tools. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The omission of specific statements of duties and responsibilities in this job description does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description is subject to change by the District as the needs of the District and requirements of the position change at any time with or without notice.
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