Contact Center Representative I

AdventHealth • Maitland, FL • 2h ago

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2600 WESTHALL LN

City:

MAITLAND

State:

Florida

Postal Code:

32751

Job Description:

Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Trains effectively in multiple and complex scheduling processes. Accurately schedules patients for medical office visit appointments and hospital procedures. Transfers callers to appropriate departments or locations when necessary. Registers new patients by inputting demographic and insurance information. Works with online scheduling systems and electronic health records. Follows federal, state laws, and company guidelines to ensure compliance with patient records. Verifies patient data and insurance to ensure it is updated for accurate billing. Handles patient concerns or refers them to administration appropriately. Fills patient cancellation slots efficiently to keep schedules booked for practitioners. Other duties as assigned. Knowledge, Skills, and Abilities:

Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]

Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. [Required]

Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask. [Required]

Ability to deal with data that is of a sensitive and confidential nature. [Required]

Ability to work independently and in a team environment. [Required]

Displays professional interactions with all levels of internal and external patients'/customers as demonstrated by work history and interview process. [Required]

Excellent verbal and written communication skills. [Required]

Knowledge of EHR. [Preferred]

Any combination of education, training, or experience that provides the knowledge, skills, and abilities required to successfully accomplish the assigned duties and responsibilities of the position. [Preferred]

Must have knowledge of TJC requirements and local, state, and federal regulations. [Required]

Call Center/Practice Telephonic Experience for In and Outbound calls. [Required]

Education:

High School Grad or Equiv [Required]

Field of Study:

N/A

Work Experience:

1+ experience as a lead role in a medical setting or other health care related role. [Preferred]

1+ experience as a ma-c or licensed nurse. [Preferred]

Experience in various clinical areas inpatient or outpatient practices [Preferred]

Additional Information:

N/A

Licenses and Certifications:

N/A

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.87 - $25.83

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse :

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Experience

Organization: AdventHealth Medical Group Central Florida

Schedule: Full time

Shift: Day

Req ID: 152707151

Similar Jobs

Budget Technician

Veterans Affairs, Veterans Health Administration • Orlando, FL • 2h ago

Finance, Accounting & Banking

Summary The Budget Technician performs a wide range of clerical and technician work supporting budget analysis and administration for the Nutrition and Food Service line at the Orlando VA Medical Center. The incumbent is...

2h ago

Go to Apply

Crew

Trader Joe's • Orlando, FL • 2h ago

Crew Location: 768 - 8323 West Sand Lake Rd. Job Location City Orlando Job Location State Florida Job Location Zip Code 32819 Job Type: Crew Starting Pay Rate: $17.00 - $19.00 / hour Hours: Up to 38 Desired Shifts: Monda...

2h ago

Go to Apply

Contact Center Representative 1

AdventHealth • Maitland, FL • 2h ago

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. A...

2h ago

Go to Apply

Customer Service Team Member

Michaels • Orange City, FL • 2h ago

Retail & Hospitality

Store - ORANGE CITY, FL Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading...

2h ago

Go to Apply

CDL-A - Intermodal truck driver

Schneider • Kissimmee, FL • 3h ago

Trucking & Construction

Intermodal truck driver Average pay: $1,250-$1,530 weekly Home time: Weekly Experience: 3 months or greater CDL experience Overview Haul freight containers secured to company-owned chassis. 95% no-touch freight that is 8...

3h ago

Go to Apply

Recruiter Sales & Marketing

Travel + Leisure Co. • Orlando, FL • 3h ago

Management & Administrative

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded...

3h ago

Go to Apply

Marketing Manager

Hyatt • Orlando, FL • 3h ago

Management & Administrative

Description: This position is responsible for creating, implementing and measuring the success of a comprehensive marketing, communications and public relations program that will enhance the hotel's image and position wi...

3h ago

Go to Apply

Cardiovascular Invasive Specialist or RN

AdventHealth • Orlando, FL • 4h ago

Hospital & Medical

4h ago

Go to Apply

Restaurant Leader

7-Eleven • Winter Garden, FL • 6h ago

Retail & Hospitality

Restaurant Leader Apply Now ( https://my7elevenhr.wd12.myworkdayjobs.com/Careers/job/Winter-Garden-FL/Restaurant-Leader\R26\4446-1/apply ) Save Job Job ID R26_4446 Address undefined, Winter Garden, Florida, 34787, United...

6h ago

Go to Apply

Recruiter, Sales III

Travel + Leisure Co. • Orlando, FL • 7h ago

Management & Administrative

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)