Account Manager

Uber • San Francisco, CA • 2h ago

About the Role

The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-sized businesses, including restaurants and other local merchants.

As an Account Manager, you will play a critical role in retaining and growing our highest-value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long-term value will be key to making Uber Eats the preferred platform for our partners.

This role is based in San Francisco in a hybrid capacity (Tuesday-Thursday in office) and requires professional fluency in Mandarin Chinese or Spanish.

What You'll Do

Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform

Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings

Identifying new sales opportunities through product adoption and location expansion and upsell merchants on marketing products (ads, promotions, etc)

Build processes and standardize best-practices within merchant success and your territory

Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention

Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants

Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews

KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics

Excel in hands-on vendor management and training of new merchant features or products

Act as an ambassador of Uber Eats' mission, brand, and product

Uber Eats, ensuring partners understand and leverage our platform's full potential.

Basic Qualifications

Minimum 3+ years of experience in sales, account management, operations, or a related field

Bachelor Degree

Ability to communicate fluently in either Mandarin Chinese or Spanish, both verbally and in writing.

Preferred Qualifications

Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)

Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization

Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment

Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment

Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets

Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve

Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact

Excellent communication

Google Suite Experience is preferred

~~ ~~

For San Francisco, CA-based roles: The total on-target earnings (OTE) range for this position is USD $99,286 - USD $110,000. The OTE includes a base salary range of USD $69,500 per year - USD $77,000 per year and an annualized cash variable incentive target of USD $29,786 - USD $33,000.

The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan.

An equity award and other forms of compensation may be included in the offer. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

Go to Apply

Share this job

Similar Jobs

ADMINISTRATIVE ASSISTANT (FULL TIME)

Compass Group, North America • Redwood City, CA • 24min ago

Management & Administrative

Bon Appetit We are hiring immediately for a full time ADMINISTRATIVE ASSISTANT position. Location : Electronic Arts - 250 Shoreline Drive, Redwood City, CA 94065. Note: online applications accepted only . Schedule : Full...

24min ago

Go to Apply

Marketing Consultant | Remote

Sedgwick • San Francisco, CA • 2h ago

Management & Administrative

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi...

2h ago

Go to Apply

B2B Marketing Manager I

Uber • San Francisco, CA • 2h ago

Management & Administrative

About the Role: Uber Advertising is seeking a digital-savvy Growth Marketing Manager to lead our strategy for SMB merchants. As we scale, self-serve advertising must move from a simple onboarding step to a primary growth...

2h ago

Go to Apply

Account Manager

Uber • San Francisco, CA • 2h ago

Management & Administrative

About the Role The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-siz...

2h ago

Go to Apply

Account Manager

Allied Universal • San Francisco, CA • 2h ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

2h ago

Go to Apply

Vice President of Marketing, Generac Home

Generac Power Systems • Oakland, CA • 2h ago

Management & Administrative

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a mo...

2h ago

Go to Apply

Customer Support Rep

Robert Half • San Francisco, CA • 20h ago

Management & Administrative

Description We are looking for a Customer Support Admin to provide responsive front-line assistance for users and help resolve everyday technical issues in a detail-oriented and efficient manner. This Long-term Contract...

20h ago

Go to Apply

Night Warehouse Manager

Breakthru Beverage Group • Richmond, CA • 22h ago

Management & Administrative

Are you a current Associate? To be considered, you must submit your application through the internal Career Portal (Jobs Hub). Click here ( https://wd5.myworkday.com/breakthru/d/inst/13102!CK5mGhIKBggDEMenAhIICgYI1A0QtQI...

22h ago

Go to Apply

Armed Security Officer - Part Time

GardaWorld • San Francisco, CA • 23h ago

Management & Administrative

Job Description : GardaWorld Security Services is Now Hiring a Armed Security Officer - Part Time ! Ready to suit up as as Armed Security Officer - Part Time ? Must be 21 years of age Must have one year of armed security...

23h ago

Go to Apply

Administrative Assistant

Robert Half • San Francisco, CA • 1d ago

Management & Administrative

Description We are seeking an experienced and mission-driven Administrative Assistant to oversee housing programs that support individuals and families experiencing housing instability. This leadership role is responsibl...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)