Customer Service Representative

Robert Half • Stamford, CT • 1h ago

Description We are looking for a Customer Service Representative to support a retail furniture operation in Stamford, Connecticut. This is a Contract position focused on delivering a positive customer experience through detail-oriented call handling, accurate order support, and timely issue resolution. The ideal candidate is comfortable working in a fast-paced call center environment and can communicate clearly with customers while managing service requests efficiently.

Responsibilities:

Respond to incoming customer calls with empathy and a solutions-focused approach.

Assist customers with product questions, order updates, delivery inquiries, and general service-related concerns.

Enter and update customer orders accurately while maintaining careful attention to detail.

Place outbound calls as needed to confirm information, provide follow-up, or resolve outstanding service matters.

Document customer interactions thoroughly to ensure accurate records and smooth handoffs when needed.

Work across service channels to address issues promptly and help maintain a high level of customer satisfaction.

Escalate complex concerns appropriately while staying engaged in the resolution process.

Support operational changes or workflow updates as required, including adjustments tied to service processes and systems. Requirements - Previous experience in customer service, preferably in a call center or high-volume support environment.

Strong ability to manage inbound and outbound calls with confidence and professionalism.

Experience with order entry and maintaining accurate customer and transaction records.

Clear verbal and written communication skills with a customer-focused mindset.

Ability to multitask, stay organized, and prioritize work in a fast-paced setting.

Comfortable handling customer concerns, solving problems, and de-escalating issues effectively.

Basic computer proficiency and the ability to learn new systems and service tools quickly. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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