Back to Jobs search

Head Teller - Sanford, FL (Westwood)

Trustco Bank • Sanford, FL • 7h ago

Active - Regular full-time

Clerical

Sanford, FL, US

Head Teller

Reports to: Branch Manager

FLSA Status: Non-Exempt | Supervisory Role: Yes

Why Join Us?

At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. In this role, you'll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Head Teller Role

The Head Teller provides exceptional customer service while accurately and efficiently completing customer transactions. This role ensures adherence to all bank operational, security, compliance, and privacy policies, maintaining the highest standards of confidentiality. The Head Teller oversees daily teller operations, supervises teller staff, and ensures that branch cash handling procedures are followed.

Key Responsibilities

Deliver Outstanding Customer Service: Create a warm, professional, and efficient environment where every customer feels valued. Proactively understand their needs and confidently recommend Trustco Bank products that support their goals.

Leadership & Team Growth: Supervise, mentor, and coach tellers to ensure accuracy, efficiency, and exceptional service. Uphold strict compliance with all policies, acting as a role model. Oversee daily cash balancing and maintain detailed audit logs for accuracy. Manage cash shipments, including ordering, verifying, and distributing funds as needed.

Transaction Handling: Process a variety of customer transactions-deposits, withdrawals, loan payments, check cashing-with precision. Handle verification, money orders, bank checks, and receipts efficiently. Manage credit card payments, safe deposit access, ATM maintenance, and night deposits smoothly.

Reporting & Compliance: Prepare and submit detailed reports accurately and on time. Keep thorough transaction records in line with audit standards and regulations.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

High school diploma or equivalent.

Supervisory experience.

Strong customer service and cash-handling experience.

Excellent verbal communication and interpersonal skills in person, by phone, and via email.

Fluent in English; bilingual a plus

Access to reliable transportation

Strong organizational skills with the ability to manage multiple priorities.

Ability to work effectively in a collaborative team environment.

Willingness to participate in ongoing training and development.

Ability to lift 10-20 lbs., stand for extended periods.

Preferred

Bachelor's degree.

Previous banking or financial services experience.

Schedule

Full-time position with hours aligned to branch operations:

Mon -Thur: 8:30 AM - 5:00 PM

Fri: 8:30 AM - 6:00 PM

Sat: 8:30AM - 12:00 PM

Sun: Closed

Employees may need to remain 15-30 minutes after closing. Occasional travel for training, meetings, or branch support.

Equal Employment Opportunity Statement:

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

Hiring, placement, upgrading, transfer, demotion or promotion Recruitment, advertising or solicitation for employment Treatment during employment Rates of pay or other forms of compensation Selection for training, including apprenticeship Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

Similar Jobs

Product Manager - Enterprise Finance & AI Platforms

HTC Global Services Inc • Orlando, FL • 4h ago

Finance, Accounting & Banking

Principal Product Manager - Licensing Technology (AI & Financial Systems) Shape the Future of AI-Powered Enterprise Products Are you passionate about building innovative enterprise products that transform global busi...

4h ago

Go to Apply

Billing Specialist

Robert Half • Orlando, FL • 1d ago

Finance, Accounting & Banking

Description Orlando company is looking for a Billing Specialist. Responsibilities of the Billing Specialist will include, but not limited to the following. -- Generate, review, and issue accurate customer invoices in a t...

1d ago

Go to Apply

Controller

Robert Half • Winter Park, FL • 1d ago

Finance, Accounting & Banking

Description Our client, a growing restaurant group, is seeking an Accounting Manager or Controller with strong full-service restaurant accounting experience. This role is ideal for a hands-on accounting leader who can bo...

1d ago

Go to Apply

U.S. Private Bank - Private Banker - Vice President

JPMorgan Chase • Orlando, FL • 2d ago

Finance, Accounting & Banking

We are actively looking for exceptionally talented individuals who are collaborative, confident and motivated to provide a first-class experience to clients within J.P. Morgan's U.S. Private Bank. If you have an entrepre...

2d ago

Go to Apply

Accounts Payable Specialist

Robert Half • Maitland, FL • 2d ago

Finance, Accounting & Banking

Description We are looking for an Accounts Payable Specialist to support a high-volume finance operation in Maitland, Florida. This Contract-to-Permanent position is ideal for someone who is highly organized, detail-focu...

2d ago

Go to Apply

Sr. Manager Business Finance

Serco • Orlando, FL • 3d ago

Finance, Accounting & Banking

Position Description & Qualifications Serco is seeking a Senior Finance Manager to serve as key partner and report directly to the Director of Business Finance in overseeing the financial management of a $600M Operat...

3d ago

Go to Apply

Vice President / Director, Equipment Finance

BMO Financial Group • Winter Park, FL • 3d ago

Finance, Accounting & Banking

Facilitates growth for the Bank through business development and management of key client relationships. Maintains an outstanding and continuous record of significant revenue generation from sales and syndications. Acts...

3d ago

Go to Apply

Personal Banker Associate I - The Villages, FL

Fifth Third Bank, N.A. • Mount Dora, FL • 4d ago

Finance, Accounting & Banking

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended...

4d ago

Go to Apply

Accounts Receivable Specialist

Robert Half • Orlando, FL • 4d ago

Finance, Accounting & Banking

Description We are looking for an Accounts Receivable Specialist to support healthcare revenue cycle operations in Orlando, Florida. This contract opportunity with permanent potential is well suited for someone who can m...

4d ago

Go to Apply

Accounting Analyst - Hilton Orlando

Hilton • Orlando, FL • 1w ago

Finance, Accounting & Banking

Job Identification: 213108 Job Category: Finance and Accounting Job Schedule: Full time Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts with You Picture yourself brightening someo...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)