Job Description
Administrative Assistant-Patient Experience-Full Time-Day-Mount Sinai Queens
Provide administrative and coordination of support services to the Patient Relations, Community Relations, and Volunteer Services Departments. The position reports directly to the Director of Community Affairs, Patient Relations, & Volunteer Services. Assists supervisor in routine personnel, budget and other operational details. Responsible for the processing and on-boarding of volunteers, students and observers.
Qualifications
Education: Associates Degree in Secretarial Science or related field, or HS/GED plus two years of related experience. Bachelors Degree preferred.
Experience: 3 years administrative or medical office experience required
Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $24.10 - $28.83 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Non-Bargaining Unit, 256 - Patient Experience - MSQ, Mount Sinai Queens
Responsibilities
Serves as an intermediary between supervisor and other departmental staff by transmitting written and oral requests, messages and instructions
Maintains and generates logs for the department, including reports on complaints, grievances, lost belongings that are entered on SafetyNet
Manages incoming calls to the Patient Relations Department and handles the complaints if able, and or directs them to the appropriate Patient Advocate
Conducts volunteer interviews, performs onboarding process for volunteers, clinical students and observers, and arranges the placement to the departments. Manages volunteer attendance
Submits volunteer programs affiliation agreement/contracts on Meditract for review and approval from the contacts office
Assists in the planning and logistical coordination of meetings and office activities, forums and conferences
May review and revise brochures, announcements or other informational items regarding the volunteer program and/or departmental operations. Drafts, edits and formats materials such as flyers, leaflets and letters
Prepares and follows up on purchase orders, and office supplies
Collects, screens and prioritizes all incoming mail for needed action and follow up
Responds to mail where appropriate or distributes mail requiring attention to appropriate individual(s)
Screens telephone calls, answers routine inquiries or refers caller to the appropriate individual for response
May screen and schedule patient appointments, schedule referrals of special testing or doctor's visits when requested
Maintains employee training files and makes sure everyone has completed their in-services
May be asked to report out at the 8:30am and 9:30am huddles if needed
Provides general administrative support to community events, health fair, and setting up at the events
About Us
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation Statement
Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $24.0969 - $28.8338 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
